Garthy Posted February 2, 2012 Share Posted February 2, 2012 Hi My mum bought a bed from dreams on queens rd should have been delivered on the 31 jan, the bed never turned up after several calls to customer services that went un answered we gave up and called the shop, spoke to the manager who was about as much help as a choclate fireguard all he kept saying was "oh its a failed delivery" what goods that to us he said he would call back but never did basically my mum has now been without a bed since monday ( she chucked the old one away before .... i know ) we went to the shop today and they refused to issue her with a refund also sales man had loads of people with same issue looking on internet looks like dreams are in trouble so if you are on lookout for a new bed stay away from dreams Link to comment Share on other sites More sharing options...
Greengeek Posted February 2, 2012 Share Posted February 2, 2012 Take it up with your bank, hopefully you paid by credit card. Link to comment Share on other sites More sharing options...
speedy69 Posted February 2, 2012 Share Posted February 2, 2012 My advice to you would be to 'Sleep on it' it might arive in the morning! Link to comment Share on other sites More sharing options...
Garthy Posted February 2, 2012 Author Share Posted February 2, 2012 No she paid by cash old school ill mention the sleep on it , lets hope your mum doesnt get ripped of and get some pillock trying to be a funny git Link to comment Share on other sites More sharing options...
anne mariew Posted February 2, 2012 Share Posted February 2, 2012 go back to shop and take a bed they have on display.B & Q hire out vans for a couple of hours. as long as you have a receipt, what can they say.if they say I'll call the police, well let them. Link to comment Share on other sites More sharing options...
romeo one Posted February 2, 2012 Share Posted February 2, 2012 Last year we bought a new mattress, paid £900 for it......delivery had to be negotiated to get it for free and they failed to meet the delivery date....a common flaw with Dreams i have heard. Be careful with any warranty you get as well....we had to have this mattress replaced under warranty only a few months in...(it was the wifes fault), anyway, the replacement took 8 weeks to arrive and when it did I disputed the warranty dates, as I would expect the new mattress warranty to start on the day it arrived, not the day the replacment was ordered. Dreams are okay if everything goes to plan, but their follow up process and admin are quite poor. Just keep at them for a satisfactory result. Link to comment Share on other sites More sharing options...
minibobkin Posted February 2, 2012 Share Posted February 2, 2012 i totally agree stay away from dreams full stop, my nan ordered a bed online, it was due to be delivered sometime in the week before xmas (cant remember date now) and it never turned up, she asked for a refund and was told that someone would call her in a few days time, she ended up calling back to be told the same again, finally someone rang and told her it would be 5 working days for it to be refunded she told them she wasnt happy at the amount of time she had waited already and was told they were actually doing her a favour offering her a refund as you cant cancel a bed once you have ordered it, what a joke when its them that didnt keep to their end of the bargain anyway she finally got her money back (about 2 weeks ago) and went elsewhere. Link to comment Share on other sites More sharing options...
Bubble3082 Posted February 2, 2012 Share Posted February 2, 2012 With refunds its so funny how they can take money from your account the same day, yet it takes nearly a week to refund it! Its always the same - they're quick to take cash, and very slow to part with it! Link to comment Share on other sites More sharing options...
irenewilde Posted February 2, 2012 Share Posted February 2, 2012 There was a big article in The Star's Action Desk last week about Dreams and failed deliveries but I think it was the one at Drakehouse Retail Park. I remember seeing that the manager said they'd had huge problems with a new delivery company. It might be worth contacting Action Desk, it seemed to work for the people last week. Link to comment Share on other sites More sharing options...
Kat88 Posted February 3, 2012 Share Posted February 3, 2012 In all fairness, I ordered a mattress from Dreams in Sept 2011 and had no issues with service or delivery. I found them to be very polite and very helpful. Every business will make a mistake sometimes and you'll find people only moan about it when it goes wrong. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.