xafier Posted November 25, 2004 Share Posted November 25, 2004 Just like to add that postal insurance means your covered if the item nevers reaches you and you personally or someone at your household hasnt signed for it... whether the item has left the US or not is non of yours or their concern, the item hasnt got to your house, you haven't signed for it, they have no record of your signiture, UPS or whoever it was shipped with is therefore liable to offer you a refund to the total amount it was insured for, or the cost of the goods if less than that amount Link to comment Share on other sites More sharing options...
GazB Posted November 25, 2004 Author Share Posted November 25, 2004 HAHAHA! This get's better, they've added an INFO section on their website (wasn't there when I placed the order): STARTING NOVEMBER 22 2004 - WE DON'T SHIP OUTSIDE USA AND CANADA ANY LONGER. YOUR ORDER WILL NOT BE PROCESSED IF YOU PLACE AN ORDER FROM OUTSIDE THE USA OR CANADA. Once you place an order from this site Twinsthaiboxing.com you agree to the delivery times payment terms and shipping fees. You understand that some items might look different in actuality than on the website. You understand that your order is custom made in Thailand and it could take up to 4 months to receive your order. Most orders are shipped within 4 months. You understand that there is no set delivery time promise. You understand that the Twins factory does not keep us updated on production progress therefore we reserve the right to respond to your order status questions by auto reply. By placing an order with this website Twinsthaiboxing.com you understand and agree that we do not give refunds unless approved by Twinsthaiboxing.com. You agree not to dispute your purchase with your credit card company for reasons other than product defects. Buying from this site enters you into an binding purchase agreement which can not be cancelled. Payment methods: If you would like to place an order online through our website you can do this securely using Visa or Mastercard. Shipping method: We use United States Postal Service or UPS to ship merchandise. For international orders: Customs fees might be added by your country when importing products. We are not responsible for customs fees. This is an absolute joke. Link to comment Share on other sites More sharing options...
xafier Posted November 25, 2004 Share Posted November 25, 2004 Yes, but that wasnt there when your purchased your items, so your not subject to those terms and conditions Link to comment Share on other sites More sharing options...
GazB Posted November 25, 2004 Author Share Posted November 25, 2004 Originally posted by xafier Yes, but that wasnt there when your purchased your items, so your not subject to those terms and conditions But I don't have a print off of the website when I ordered them.. If he says they've always been there- How can I prove he's lying? Link to comment Share on other sites More sharing options...
HxTim Posted November 25, 2004 Share Posted November 25, 2004 There are certain rights that cannot be cancelled out by terms and conditions like that. I believe Credit Card chargebacks are one of them. The Credit Card company can revoke that right from you, noone else. It's an agreement between you and them. Link to comment Share on other sites More sharing options...
Phanerothyme Posted November 25, 2004 Share Posted November 25, 2004 Originally posted by GazB But I don't have a print off of the website when I ordered them.. If he says they've always been there- How can I prove he's lying? Try the wayback machine - You might never know your luck. Link to comment Share on other sites More sharing options...
Andy Posted November 25, 2004 Share Posted November 25, 2004 Originally posted by GazB But I don't have a print off of the website when I ordered them.. If he says they've always been there- How can I prove he's lying? I would think the fact that he accepted your order with a UK delivery address, took your money and sent the item to you would be proof enough - after all, why would he do all that if he didn't deliver to the UK? By taking your money he entered into an agreement to send you the goods. Even if that notice had been there I don't think it would have made any difference. Link to comment Share on other sites More sharing options...
Zebra Posted November 25, 2004 Share Posted November 25, 2004 It clearly states on the new agreement on the site 'As of Nov 22nd' so then nothing to worry about, but keep a copy. Ask the company to send you PROOF from the US Mail service that the package cleared customs. Ensure you have proof that our side say it hasn't and send them a copy, then provide your credit card company with a copy of each. I had an e-Bay incident of a similar nature, it wasn't until I insisted on proof that it turned out that the package I sent from the Uk had been refused on the door step. Link to comment Share on other sites More sharing options...
GazB Posted November 26, 2004 Author Share Posted November 26, 2004 Well now it get's even better. He says he is waiting for a refund from USPS.. So that he can RE-ORDER the shorts and send them via UPS instead.. I said well once you have a refund, I want a refund (he clearly stated this in an email "If in 30 to 60 days the US post office here can't find it we will get a refund and you will also" which I have in email), and he said he would lose money so I have to wait for the new order to come! Surely he's having a giraffe? Link to comment Share on other sites More sharing options...
DaBouncer Posted November 26, 2004 Share Posted November 26, 2004 Tell him you want a full and complete refund within 7 days to your credit card otherwise you will be placing a credit card dispute. Then advise him that the bank will also issue administration charges against his account for the chargeback in question. So unless he not only wants to pay back your money, he'll have to pay the bank too. Don't take any pap, you're well within your rights given the length of time to demand this. If he doesn't comply put through the credit card dispute. End of! Link to comment Share on other sites More sharing options...
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