HThorpe Posted October 11, 2007 Share Posted October 11, 2007 I was in the kitchen last night and my smoke alarm went off,I went into the living room to find smoke coming out of the vents in the top of my freeview box(its a Digilogic from Tesco)It then made a loud pop and a blue flash came out.We unpluged it and put it outside.I took it back to Tesco today and they said that because I had bought it 2 years ago and no longer had the receipt they could only refund £10 off the price of a new one because it had been reduced to that price recently.I think this is really unfair,I dont think that I should have to pay to replace their faulty goods!I declined their offer and said I will take it up with head office instead.Am I being unreasonable?I'm not after compensation I just want the faulty item replaced(although obviously not with the same brand)If any one else has this make of box please unplug it if you go out because I hate to think what could have happened if this had happened while I was out. Link to comment Share on other sites More sharing options...
pleathwood Posted October 11, 2007 Share Posted October 11, 2007 i shall be removing my ps3 from the top of my freeview box post haste... but I can't comment on your situtation cause I dont know Link to comment Share on other sites More sharing options...
shihtzumad Posted October 11, 2007 Share Posted October 11, 2007 I dont think you are been unreasonable, i would want a replacement of a other brand of course. And surely they should give you some compo, if its only a gesture of good will. let us no how u get on Link to comment Share on other sites More sharing options...
Berberis Posted October 11, 2007 Share Posted October 11, 2007 Call consumer direct and speak to one of them about it. They will give you all the info you need and probably raise a case as hardware shoudl not explode like that! Link to comment Share on other sites More sharing options...
nikita Posted October 11, 2007 Share Posted October 11, 2007 Funnily enough argos are selling the digilogic on their megadeals this week, reduced from £30 to £14.99 i was just about to order one but will have second thoghts now.Your post came just in time.Glad no one was hurt it was lucky you had a smoke alarm. Link to comment Share on other sites More sharing options...
julado Posted October 11, 2007 Share Posted October 11, 2007 Does anyone else think this thread should be in the Entertainment Section......in the bit about "What's hot on TV tonight"????? Seriously though get in touch with Head Office, explain it to them, say you would EXPECT a freeview box to last longer than 2 years and ask them for a solution....if the solution is not what you would have liked ask them to supply contact details for the manufacturer and approach them along the same lines Link to comment Share on other sites More sharing options...
pennangton Posted October 11, 2007 Share Posted October 11, 2007 If you don't have the receipt then I think you are being unreasonable. Link to comment Share on other sites More sharing options...
Ghozer Posted October 11, 2007 Share Posted October 11, 2007 warrantee's are 1 year unless stated otherwise, and especially if you dont have the reciept.... things like that are so cheap, because they have a life expetancy of between 2 and 4 years, if you get to 5 years your doing well, so to be honest its no surprise they wouldnt swap/refund.. however, the 'catching fire' isnt good, you could have had a power surge, and with the box being a 'cheap' (not £60+) one it wouldnt be as tolerant to a surge.... Link to comment Share on other sites More sharing options...
Berberis Posted October 11, 2007 Share Posted October 11, 2007 It doesn’t matter if you have no receipt, or if it is out of its guarantee. It’s about the product being fit for purpose and used within an acceptable period of time. 2 years is not beyond the acceptable lifespan of such a product and it is obviously not fit for purpose. There will be a serial number on the product, this will be traceable to Tesco as the manufacturer will know which batches are sold and to who. Link to comment Share on other sites More sharing options...
HThorpe Posted October 11, 2007 Author Share Posted October 11, 2007 Thanks for your replies.Does any one know the number for consumer direct please?I realise the freeview box was only a cheap one and if it had just stopped working then fair enough but to catch fire is a bit extreme:( Link to comment Share on other sites More sharing options...
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