XADRIAN Posted July 30, 2003 Share Posted July 30, 2003 People do not know about this, but coming from a banking background I would like to impart some wisdom. If a bank does not do what you request for instance last week I wanted to transfer money from one account to anther bank account. Anyone would think that this was easy...but not for my bank! I received a letter a week later (despite my telephone number being on the form ) stating that the transaction had not gone through because the amount needed to be clarified. The woman had written 2500 so they wanted the amount clarified as either £25.00 or £2,500. Anyhoo when I called the number on the letter that was sent to me I got through to a call centre where all the staff were unhelpful and I was told that because the transaction was done at a branch, I would have to deal with the branch!!!! ...to cut a long story short, I was passed from pillar to post and got angry. I wrote a letter to the Head Office and it got lost!!! I called Head Office and demanded compensation for the hassle and got £75.00 Not many people do this and I urge you all to do it if you get crap customer service from your bank, as you are entitled to it...but not many people know Link to comment Share on other sites More sharing options...
DaBouncer Posted July 30, 2003 Share Posted July 30, 2003 Which bank was it? Link to comment Share on other sites More sharing options...
XADRIAN Posted July 30, 2003 Author Share Posted July 30, 2003 Halifax Link to comment Share on other sites More sharing options...
DaBouncer Posted July 30, 2003 Share Posted July 30, 2003 Why am I NOT surprised! Link to comment Share on other sites More sharing options...
Abdul Posted July 30, 2003 Share Posted July 30, 2003 How was the original transaction committed? By phone or at the branch? Link to comment Share on other sites More sharing options...
XADRIAN Posted July 30, 2003 Author Share Posted July 30, 2003 Their not the only ones. I bank with a few banks and the best one so far has been Smile all the rest suck....so far. I would have stayed with Smile but the interest rates aint competative enough Link to comment Share on other sites More sharing options...
XADRIAN Posted July 30, 2003 Author Share Posted July 30, 2003 Originally posted by Abby How was the original transaction committed? By phone or at the branch? I went to a branch. Link to comment Share on other sites More sharing options...
Abdul Posted July 30, 2003 Share Posted July 30, 2003 Originally posted by XADRIAN I went to a branch. Wow! That WAS bad service! I've been with the Halifax for about ...(estimates quickly) ten years and have not had any problems, but then I only have a very basic current account with them. I seriously considered switching to Yorkshire Bank when the Halifax started charging me £1 to use a competitors cash machine - if I withdraw money from Yorkshire Bank, I'd expect YB to charge me, but not my own bank, who won't open a branch in the area Sadly, Yorkshire Bank made it too difficult to join (you must phone up to make an apppintment, bring this and that ID) also the Halifax came to their senses and dropped the charge. Of course, if they ever reinstate it, I'll be off like a shot! Link to comment Share on other sites More sharing options...
DaBouncer Posted July 30, 2003 Share Posted July 30, 2003 I'm thinking of switching banks (currently with Halifax). HSBC are getting my vote (only because the better half works for em and its easier to switch money around). I have heard that HSBC aren't the best when it comes to CS. Although I hear Abby National are pretty good! Link to comment Share on other sites More sharing options...
max Posted July 30, 2003 Share Posted July 30, 2003 Originally posted by XADRIAN Their not the only ones. I bank with a few banks and the best one so far has been Smile all the rest suck....so far. I would have stayed with Smile but the interest rates aint competative enough I agree, Smile all the way. I've been there for several years and, touch wood, never had a problem. I don't understand the bit about interest rates. You'd need to have a shed load of money going through your account to detect the difference of 3/4% or so. The difference between Smile and, say, Lloyds is substantial, in the first year I made £60 in interest alone never mind no charges for being overdrawn. Additionally, I have an Egg account which has a higher interest rate than Smile and I can move money between the 2 quite painlessly. My advice: Go Internet banking. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.