public Posted April 19, 2008 Share Posted April 19, 2008 Since its doors opened to the public, St Pauls' Hotel has been such a disappointment. When it was under the management of the MacDonald Hotels, the service was very bad & now under the new management by the Mercure Hotels, no improvement seems to be seen. The bar staff are extermely slow to take the clients' orders & are quite often busy folding napkins at the side of the bar rather than being helpful & attentive in order to provide a swift & efficient service. The management is also lacking in professionalism. Just after the hotel was taken over by the current group, I spoke to a person who was in charge of the bar area re: the rude attitude & slow service of the bar staff but to my disappointment upon my recent visit there, there was no improvement what so ever to be seen. On the other hand, I highly recommend the efficiency & courteous manners that are offered by the staff of Leopold Hotel. Link to comment Share on other sites More sharing options...
rich_sheff Posted April 20, 2008 Share Posted April 20, 2008 I second that, great service and welcome everytime at the Leopold. Link to comment Share on other sites More sharing options...
Carborundum Posted April 20, 2008 Share Posted April 20, 2008 Sounds like St Pauls staff needs ot be sent on a training course - what a pity that such a good Hotel location and decor wise is let down by such crap staff and management .. Link to comment Share on other sites More sharing options...
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