Mo Posted September 12, 2003 Share Posted September 12, 2003 Has anybody here had problems paying for their gas/electricity by direct debit? This is our third year of paying DD for combined gas/electricity. Initially, the supplier calculated how much per month we should pay to cover our bills based on previous consumption. We made all the payments and at the end of the year we had overpaid by several hundred pounds. The supplier would have liked us to run a credit but we requested a cheque for the overpay. They then recalculated and came up with a fee of £43 per month, which we have paid for the last year. Have received a letter today saying that DD payments will be increased to £73 per month from the end of September. Bearing in mind that our consumption has not increased what a bloody cheeck to come demanding almost double what we were paying. Surely if we were paying too little then it is their fault when they have all the meter readings at their disposal. Can I refuse to inrease the DD and offer to pay a more realistic amount off each month? Link to comment Share on other sites More sharing options...
Mo Posted September 13, 2003 Author Share Posted September 13, 2003 It must just be me then Link to comment Share on other sites More sharing options...
tinajones Posted September 14, 2003 Share Posted September 14, 2003 no! me too! i was paying £20 a month DD for gas and its suddenly goneup to £53 and its blimmin' summer. and i can't smell gas so i haven't got a leak... ringing them on monday. Link to comment Share on other sites More sharing options...
mslotus Posted September 14, 2003 Share Posted September 14, 2003 I've been paying everything by direct debit for about 7 years and not had any major problems. I must say that by far the best company I have dealt with and the cheapest for gas and electric was Virgin Power. Link to comment Share on other sites More sharing options...
upholder Posted September 14, 2003 Share Posted September 14, 2003 I am currently paying by direct debit for gas. If they try to increase the amount I will simply cancel it and they can send me a quarterly bill. I know someone who experienced this with their phone bill. Basically they rang the phone company and told them to get stuffed, it seemed to work as they didn't increase the DD. Link to comment Share on other sites More sharing options...
tinajones Posted September 14, 2003 Share Posted September 14, 2003 how much do you pay with virgin? i suppose the size/type of your house and no of people affects comparing prices. Link to comment Share on other sites More sharing options...
halevan Posted September 15, 2003 Share Posted September 15, 2003 Originally posted by Mo Has anybody here had problems paying for their gas/electricity by direct debit? This is our third year of paying DD for combined gas/electricity. Initially, the supplier calculated how much per month we should pay to cover our bills based on previous consumption. We made all the payments and at the end of the year we had overpaid by several hundred pounds. The supplier would have liked us to run a credit but we requested a cheque for the overpay. They then recalculated and came up with a fee of £43 per month, which we have paid for the last year. Have received a letter today saying that DD payments will be increased to £73 per month from the end of September. Bearing in mind that our consumption has not increased what a bloody cheeck to come demanding almost double what we were paying. Surely if we were paying too little then it is their fault when they have all the meter readings at their disposal. Can I refuse to inrease the DD and offer to pay a more realistic amount off each month? Sounds like a rip off Mo, I should go to the C.A.B. and get their advice on this one, as I would have thought that once a contract has been made it should be binding on both sides for the duration of said contract. Hal. Link to comment Share on other sites More sharing options...
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