tiger lily Posted February 4, 2010 Share Posted February 4, 2010 I'm needing some advice please on how to make a complaint against a well known car company. To cut a long story short i bought my car from a 'reputable dealer' with a full MOT and Service only 4 months ago. I have since had numerous problems with it and this week a piece of the car actually fell off!!!!!! The car is only 5 years old,and have spoken to the sales manager twice who assured me that the service manager would contact me, this was 2 days ago!!!! :rant: I have tried to contact them since but i just keep getting fobbed off. Can anybody give me any advice please on what i could do next????? Any info would be much appreciated Link to comment Share on other sites More sharing options...
neeeeeeeeeek Posted February 4, 2010 Share Posted February 4, 2010 It's a five year old car, just becuase it has an MOT does not mean it won't go wrong / fall to bits! You could take it to another garage and ask them to inspect it for you, see if they think it's roadworthy, not sure what that would prove though as alot can happen to a car in 4 months. Your probably best to go see them, explain whats wrong and ask them to to fix it. What problems have you been having and has the garage fixed them so far? Link to comment Share on other sites More sharing options...
Dave650 Posted February 4, 2010 Share Posted February 4, 2010 They don't sell fords do they? Link to comment Share on other sites More sharing options...
tiger lily Posted February 4, 2010 Author Share Posted February 4, 2010 i can understand that things can go wrong with cars, but when you have have bought and payed good money for a car from a big car company you expect the car to be roadworthy for longer than 4 months!!!! plus you also expect it to be fully checked before being sold:rant: As for the problems i've had it would be quite a long list!!!!! Link to comment Share on other sites More sharing options...
bloom1961 Posted February 4, 2010 Share Posted February 4, 2010 did the car come with a warrenty for say 6 months Link to comment Share on other sites More sharing options...
telman Posted February 4, 2010 Share Posted February 4, 2010 If you have the time go to the sales office and demand they fix it and sit there until they give you an appointment to bring it in. you just get fobbed off on the phone. threaten to tell everyone that comes in what their like. Link to comment Share on other sites More sharing options...
alchresearch Posted February 4, 2010 Share Posted February 4, 2010 If you have the time go to the sales office and demand they fix it and sit there until they give you an appointment to bring it in. And do it on a Saturday or Sunday afternoon when they're really busy. Park the car right outside the front door or gate so they can't get any cars in or out and kick up a fuss! Link to comment Share on other sites More sharing options...
truman Posted February 4, 2010 Share Posted February 4, 2010 If it's a franchised dealer write to the dealer princpal explaining the issue..mark the envelope "private aned confidential" this should make sure he recieves it.. Link to comment Share on other sites More sharing options...
Sketty24 Posted February 4, 2010 Share Posted February 4, 2010 I'm going to hazard a guess and say this is Evans Halshaw. Link to comment Share on other sites More sharing options...
RobbyBrown Posted February 4, 2010 Share Posted February 4, 2010 Take my advice in future get a Japanese car like a Toyota. Yes they look garbage but they are super reliable. I have recently aquired a Mazda, far cheaper than a golf and just as good Link to comment Share on other sites More sharing options...
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