Does anyone else have problems with BT?

[daftlad]

i had many problems years ago with bt but we changed to virgin and have never had a problem

[gribz]

I work for BT..

Your bank actually should have refunded you the money on the first day. If you make an indemnity claim they have to. When you set up your direct debit, you would have received a confirmation letter with the direct debit guarantee, which states if an error is made in paying your direct debit, by BT or your bank, you are entitled to a full and immediate refund from your bank branch.

 

This is only true if the bank has paid the direct debit and in this case the OP stated the direct debit was unpaid.

 

Depending on the bank there could have been a charge for a paid DDR (this would be the case for the bank I work for) and this charge would have to be covered by BT, having attempted the DD on the wrong date.

[Cat86]

 

Depending on the bank there could have been a charge for a paid DDR (this would be the case for the bank I work for) and this charge would have to be covered by BT, having attempted the DD on the wrong date.

 

It wasnt necessarily the wrong date though. The payments are always called for twice.

As I said, I work there, and know its very unlikely BT issue refunds in that circumstance. the bills are produced with the payment date shown. (I know the lady hasnt seen it)

[matssundin13]

It wasnt necessarily the wrong date though. The payments are always called for twice.

As I said, I work there, and know its very unlikely BT issue refunds in that circumstance. the bills are produced with the payment date shown. (I know the lady hasnt seen it)

 

I don't see why any company should be calling for a Direct Debit twice, unless taking payment twice.

 

If BT are doing that, they have a fundamental fault within their system. You may disagree, but I know the banking system inside out.

 

To the OP - BT must stick to the Direct Debit guarantee, which they haven't done if they have called for the Direct Debit on a different date to that agreed upon. I.e. If they haven't notified you of your bill / payment was required, then if it was on a different date, you are entitled to a refund.

 

If a Direct Debit is unsuccessful, it's usually 'called' for again within the next 7 days, so the company try to take the payment again.

 

I'd get BT to over the cost of the charges, or speak with your bank and they may reverse / refund the charges if you've not had any before. (If you have, then definitely demand BT pay them).

[Cat86]

 

To the OP - BT must stick to the Direct Debit guarantee, which they haven't done if they have called for the Direct Debit on a different date to that agreed upon. I.e. If they haven't notified you of your bill / payment was required, then if it was on a different date, you are entitled to a refund.

 

But thats the point. She hasnt seen the bill- but it doesnt mean it wasnt sent. If shes paperfree,its online, regardless of an ebill alert, its still on the website to view anytime- which states the date of payment.

 

I don't see why any company should be calling for a Direct Debit twice, unless taking payment twice.

 

If a Direct Debit is unsuccessful, it's usually 'called' for again within the next 7 days, so the company try to take the payment again.

.

 

Sorry I didnt realise it was necessary to state BT would call for the payment twice if the first was unsucessful..

[FallenAngel6]

I have recieved a bill EVERYTIME im due one from them, i have them all filed and i dont understand why i havent recieved one, when i signed up they asked me if i wanted to recieve emails and i said YES i'm in the process of trying to sort my internet banking as i think they have spelt my password wrong even though i spelt it out to them.

 

They have said if i write to them about my bank charge they will deduct it from my next bill but if i get charged another £25 from my bank due to their fault i CANNOT afford to pay the £50 and dont see why i should have to as its their fault.

[merrick]

I don't see why any company should be calling for a Direct Debit twice, unless taking payment twice.

 

If a Direct Debit is unsuccessful, it's usually 'called' for again within the next 7 days, so the company try to take the payment again.

 

 

Sorry. am either being thick or you've contradicted yourself?

 

 

That is what Cat86 meant ...

 

 

I have recieved a bill EVERYTIME im due one from them, i have them all filed and i dont understand why i havent recieved one, when i signed up they asked me if i wanted to recieve emails and i said YES i'm in the process of trying to sort my internet banking as i think they have spelt my password wrong even though i spelt it out to them.

.

 

 

You need to go to Here and not your online banking website. BT will show your bill on the BT website and notify you via email when a bill is due.

[victoria22]

I have big problem with those people, they sent me a letter every 3 months demanding lots of my hard earn cash

[KERRY BARNET]

HI YES I DID LAST YEAR THE PROBLEM IS bt TAKE THE MONEY OUT OF YOUR BANK BEFORE THE AGREED DATE THAT YOU MADE WITH THEM.

I HAD LOTS OF BANK LETTERS THAT I GOT CHARGED FOR AND OVERDRAFT AS WELL BECAUSE OF IT SO I OWED THE BANK ALOT.

IT ISNT DOWN TO THE BANK UNFORTUNATLY IT IS BT THEY NOT BEOING HONEST WITH YOU.

IF YOU COUNCIL BT THEY WILL CHARGE YOU IF IT BEFORE THE YEARS CONTRACT I HAD THEIS PROBLEM AND SO DID A MATE OF MINE HOPE YOU SORT IT FEEL FEE TO CONTACT ME IF YOU HAVE A QUESTION I HAVE A @ BUT DONT KNOW IF I ALOWWED TO GIVE IT OUT ON HERE

GOOD LUCK

[Phili Buster]

I signed up for the offer from BT where you pay for 12 month rental in one go, up front, to get a cheaper rate, arranged payment by direct debit. A week later, BT sent a letter to say that bank had refused payment. Rang bank, they said that money had been requested by BT and sent to BT who had refused to accept it and the money was put back into my account.

Rang BT, they claimed that their records just showed that there was no payment even thought I had dates and times of transactions from bank. I then arranged to pay by credit card over phone. This was done and authorised by CC company. All seems ok until I checked balance on credit card two days later, which did not show any payment to BT. Rang CC and they said that there was an authorised payment to BT which was waiting to be collected by BT. The credit card company said that BT had to request the money for the authorised payment. They also said that if BT did not request this within a certain time limit then the authorisation would lapse.

After the time limit, I checked tha CC balance again and no sign of any payment to BT. I rang CC company to be told that BT had indeed requested the payment and it had been sent to BT but then BT refused to accept the money and sent it back. The CC company provided detailed times for the transactions.

When I rang BT to ask what was going on, some numpty there said that the CC company had rejected the request for payment. I asked to speak to a manager, explained everything that had happened and requested an explanation. I would have got more sense talking to the goldfish.

 

I am now happily with Virgin.