masbrolass Posted June 7, 2010 Share Posted June 7, 2010 Barclays give guidelines of up to 15 working days to release money from a deceased estate. Don't believe it. We are still waiting long after this period and have been told they are slow processing it. There are no hold ups and the correct paperwork has been issued but they havn't signed it off yet and will be another 10 days. They are profiting from money that is not theirs. What else can we do - any advice please? Link to comment Share on other sites More sharing options...
rubydazzler Posted June 7, 2010 Share Posted June 7, 2010 Tell them you're going to report them to the Ombudsman if they don't get it sorted within so many days. I believe it costs them about £500 immediate up front costs if you do this, whether they prove to be innocent or not. It might just wake them up. Link to comment Share on other sites More sharing options...
anniec Posted June 7, 2010 Share Posted June 7, 2010 It's not an immediate £500, it's when the ombudsman says yes we have a case and only after you have complained to the instituation and given them the opportunity to provide you with a full and final response. Good idea to go to the FOS though (or at least threaten them that you will) It is correct that the £500 applies if the FOS agrees, disagrees or doesn't care one way or the other. Link to comment Share on other sites More sharing options...
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