HKdamien Posted September 16, 2010 Author Share Posted September 16, 2010 well i work for royal mail and i can assure you royal mail and parcel force do not deliver at this time of night. are you sure it wasn't 11:30 am? but i would still be surprised if xxx has not got it if the tracker says it was delivered. as soon as a delivery is attempted the parcel is scanned on the doorstep as delivered or not. "Online Shop staff: This item was signed for yesterday at 11:31 by XXX." I guessed it should be in the evening coz I sit by my door whole day and noticed no courier approached my flat in the whole morning and afternoon.... And XXX claimed that the courier came very late yesterday. Link to comment Share on other sites More sharing options...
BigTeeOwls Posted September 16, 2010 Share Posted September 16, 2010 well i work for royal mail and i can assure you royal mail and parcel force do not deliver at this time of night. are you sure it wasn't 11:30 am? but i would still be surprised if xxx has not got it if the tracker says it was delivered. as soon as a delivery is attempted the parcel is scanned on the doorstep as delivered or not. It's got to be 11:30am Parcelforce work up til the hour of 7pm not 11pm at night. It's got to have been signed for reason being you would have recieved a card regarding the attempted delivery. The person signing for the monitor would have scribed a PDA device, so contact Parkgate delivery hub and speak to them about it 0870 8501150, asking for the name of the signature, then contact your point of sale telling them to make a claim on your behalf against Parcelforce. Link to comment Share on other sites More sharing options...
kirakk Posted September 16, 2010 Share Posted September 16, 2010 It is ParcelForce!!! The online shop told me 1130 was the time showing on the tracking system that the goods was delivered. There are one or two things you can do then The tracking system says delivered at 11.30. The tracking system would say 23.30 if it was nearly midnight Parcelforce(or any couriers don't deliver this late ) Get the parcel id number from the supplier and trace it on the parcelforce website trace the number check the time and the signature If someone other than yourself has provided proof of delivery you can find out who signed for it Last thing to do is phone parcelforce and get them to investigate as you did not sign for it and have not recieved the item Link to comment Share on other sites More sharing options...
HKdamien Posted September 16, 2010 Author Share Posted September 16, 2010 I have notified the online shop and wait for its reply tomorrow morning..... Thanks for your advices.... You all have been sooo great Link to comment Share on other sites More sharing options...
Alex C. Posted September 17, 2010 Share Posted September 17, 2010 To be honest, I would keep going down the supplier route. They are the ones you have a contract with to supply a monitor - if their courier has failed to deliver, then they need to take that up with their courier. edit: I've known HDL deliver at 10:30pm but not Parcelforce Link to comment Share on other sites More sharing options...
paulhodgkins Posted September 17, 2010 Share Posted September 17, 2010 I'm an Asst Transport Manager, and we deliver on behalf of several other companies (Amazon, Play.com etc) Our policy, is that unless we must have written details of alternate delivery instructions (leave with neighbour, deliver to customers place of work) prior to delivery. If there isn't, dont leave it. Link to comment Share on other sites More sharing options...
HKdamien Posted September 17, 2010 Author Share Posted September 17, 2010 So I have the perfect right to ask for an immediate delivery of the goods? Link to comment Share on other sites More sharing options...
Tipex Posted September 17, 2010 Share Posted September 17, 2010 Hi all, I just moved into a new apartment in Sheffield few days ago. I ordered a LCD Monitor and paid for express delivery which was estimated to take 2 working days to deliver. The monitor was expected to delivery yesterday but nothing happened. I emailed to the online shop asking about this. The reply from it was the goods was received and signed by XXX. Since I am the only person living in the chosen address. There shouldn't be any other to receive on behalf of me. So I tried to ask around my neighbor if they received it on behalf of me. The one next door said that the courier arrived almost mid night yesterday. He said he would like to keep the monitor on behalf of me but the courier did not let him do so and took it back. Is it soooo strange? I am wondering what I should do. Since I don't have any proof on hand I just couldn't argue with my neighbor (Although it is highly susceptible that he had stolen my monitor and pretended knowing nth). I just cannot come up with any reasonable answer to the following questions 1. if the courier really took it back the Monitor, he should have left a note to me saying that he would deliver it again? 2. the tracking system did so that XXX signed for it and he actually asked me if it is a Monitor/TV (He know what the parcel is!!) Please kindly advise what I should do...... Thanks.... Havent you got atracking number of some sort? Link to comment Share on other sites More sharing options...
HKdamien Posted September 17, 2010 Author Share Posted September 17, 2010 Havent you got atracking number of some sort? Not really.... Coz I chose the express delivery when ordering my monitor and thought that it would come soon..... So didn't care much about that Link to comment Share on other sites More sharing options...
MissMonkey Posted September 17, 2010 Share Posted September 17, 2010 Not really.... Coz I chose the express delivery when ordering my monitor and thought that it would come soon..... So didn't care much about that Did you order online? If so, did you receive a confirmation email? Link to comment Share on other sites More sharing options...
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