TVSONIX Posted December 20, 2010 Share Posted December 20, 2010 Im waiting for a delivery from dhl.they have had it since 13/12/10.its for my sons birthday on 21/12/10 still not arrived.i decided to phone sheffield service centre to see if i could pick up.spent 20 mins on the phone only to be disconnected.spent another 20 mins on the phone,guess what,yes automatically disconnected after 20 minutes.there has been no updates on their tracker since 16/12/10 and they have issued a general statement saying at this time they cannot reply to any emails...i have emailed the company i bought from and told them i will not use them or any other retailers with connections with dhl...dhl utter rubbish Link to comment Share on other sites More sharing options...
Cynic Posted December 20, 2010 Share Posted December 20, 2010 ,yes automatically disconnected after 20 minutes. That seems a ridiculous system. That has got to be either a fault or a made up excuse. I can't see that being company policy! Link to comment Share on other sites More sharing options...
madasfish Posted December 20, 2010 Share Posted December 20, 2010 Ordered an item on 2nd Dec - due within 3 days.......... received it yesterday (19th). Link to comment Share on other sites More sharing options...
TVSONIX Posted December 20, 2010 Share Posted December 20, 2010 that seems a ridiculous system. That has got to be either a fault or a made up excuse. I can't see that being company policy! no im sure your right..sorry dhl your supreme Link to comment Share on other sites More sharing options...
Cynic Posted December 20, 2010 Share Posted December 20, 2010 no im sure your right..sorry dhl your supreme Nobody said that, but it can't be policy across DHL to cut customers off after 20 minutes. Either someone at that depot used that as an excuse or there is a fault with their phone system. If it is company policy they would be made to finish the call in a professional manner whenever it got near 20 minutes, not just let the line go dead. Link to comment Share on other sites More sharing options...
TVSONIX Posted December 20, 2010 Share Posted December 20, 2010 Im gonna try again cynic.let ya know..... Link to comment Share on other sites More sharing options...
Cynic Posted December 20, 2010 Share Posted December 20, 2010 Im gonna try again cynic.let ya know..... I may have misunderstood what you said. I thought you were speaking to someone. I now think you mean you were waiting for the phone to be answered and never actually spoke to anyone. That is pretty poor service whichever way. Link to comment Share on other sites More sharing options...
TVSONIX Posted December 20, 2010 Share Posted December 20, 2010 Does any one know if i can turn up to a dhl service centre and request to pick up my item?...sheffield service centre. on the phone to them as i blog....awaiting auto cut off..will time how long before i am cutoff Link to comment Share on other sites More sharing options...
TVSONIX Posted December 20, 2010 Share Posted December 20, 2010 Just tried contacting my local dhl centre again.its the 3rd time but im obviously doing much better.i was cut off after on 14,33 seconds. Dhl sucks big style Link to comment Share on other sites More sharing options...
willman Posted December 20, 2010 Share Posted December 20, 2010 Citilink had major problmes last week with a serious incident on the roads at their main sorting hub in Manchester, this caused delays of 48 hours GOODS inwards for processing stuff. DHL were showing 9 day days to Chesterfield due to weather the only other area suffering similalry was Glasgow. Link to comment Share on other sites More sharing options...
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