Bit of advice with regards to a faulty product

[becky518]

hi all sorry its a bit of a long story! i was just after abit of advice, i got a pram from ebay which was near new only recently have i started using this and have found the seat unit unsafe as the harness has no shoulder holes and its not a floating harness so my daughter nearly fell out of it, took it in to shop over a month ago who said they would repair it free of charge, they haven't done anything with it as they said it is fine but the manager there said she isnt happy to let the pram go out of the shop as its simply not safe she has tested it and found that the actual harness was useless and i may as well not use it, they cant get a new seat unit as the pram is discontinued so were on about replacing it with a similar pram, now another manager has got involved and said because i didnt buy it new and dont have a receipt they cant help me, now i do understand that but also surely they are responsible as the pram really isnt safe does anyone know where i stand with this? any advice welcome as at the moment it looks like i will have to pick it up and take it to tip as i cant sell it or use it as it is. Thanks in advance

[OOmpa]

Sounds like you have been done by the seller on ebay, put a claim in and get your money back asap.

[becky518]

i bought it a year ago it had a carrycot before so only used that and there no longer a registered user, i know its quite possible i will just have to stand to the loss a very expensive mistake

[garrence]

You bought it on ebay and took it to a shop? The shop said it's fine and that it is simply not safe???

 

Buying stuff at auction is "buyer beware".

 

Try contacting the manufacturer.