Help needed regarding a payment/chargeback

[Potato_Head]

My kid paid for something on Ebay yesterday through Paypal, It was quite expensive, Within a couple of hours i had an email saying that the transaction has a temporary hold placed on it.

 

My Paypal balance is £0.00 but the funds are obviously being held somewhere.

 

Now i am aware that you can do chargebacks on Visa Debit Cards as stated here:- http://whatconsumer.co.uk/visa-debit-chargeback/

 

Would it be possible to do a chargeback for this transaction? Bearing in mind they could end up with their money going and no goods either.

 

Thank you.

[Chaos1986]

I've had this before, the best thing you can do is call Paypal customer services on 08707 307 191

 

i think you may need to go to the help center in Paypal and get a pin to call them with, log in and get a pin. you usually get put through to an American but sometimes their helpful. If they are not helpful best thing you can do is just tell them you'll do a chargeback (they hate that) and they'll usually sort the problem out

[Karis]

I'm confused. Have you paid for the item and still want it?

 

If so, has the temporary hold been placed due to a chargeback or dispute, or is it just on hold for some other reason.

 

Need more clarification here.

 

You can't do a chargeback through PayPal unless you paid with a credit card. You can, of course, dispute the sale, but you've not yet had the chance to receive your goods, so I'm very confused.