funkyfreckle Posted February 7, 2011 Share Posted February 7, 2011 Today I had my new dishwasher delivered, I bought and and paid for it (including express delivery) In store yesterday, I marked the receipt unchecked and waved the delivery driver goodbye. On checking there was a huge dint in the top of the dishwasher... here is where the fun starts.. I ring the number on the reciept to be told I need to speak to a different department, I was being transferred and got cut off (no biggie) so I ring back to explain again and this time ask for the number before transfer before she puts me through. I get through to second department who then puts me through to someone else as I again have come through to the wrong place, After checking my details the 3rd department issue me an exchange number which I have to give to the store and they will arrange an exchange, But I have to go to the store because according to customer service helpline they don't have a phone in store for me to talk to someone there.. Hmmmm A huge electrical company selling everything from gaming consoles to kitchen appliances laptops you name it but they're not on the phone... why don't I believe you. I refuse to go out of my way back to the store so ask to speak to a manager, The manager Emails the store for me and says they might phone you back, So now I'm sat waiting for a "maybe" call back to see if I can arrange to have a dinted dish washer exchanged, I paid express delivery and still haven't got my new dishwasher. I'm am disappointed that such a huge company conducts services this way. I'm not blaming anyone for the dint as such but the aftercare is rubbish, I'm thinking of asking them to reimburse th delivery charge as I can't see me getting the replacement anytime soon. Anybody else had dealings with Currys? Would anyone else ask for some kind of comp or am I over reacting? Link to comment Share on other sites More sharing options...
mystery man Posted February 8, 2011 Share Posted February 8, 2011 Today I had my new dishwasher delivered, I bought and and paid for it (including express delivery) In store yesterday, I marked the receipt unchecked and waved the delivery driver goodbye. On checking there was a huge dint in the top of the dishwasher... here is where the fun starts.. I ring the number on the reciept to be told I need to speak to a different department, I was being transferred and got cut off (no biggie) so I ring back to explain again and this time ask for the number before transfer before she puts me through. I get through to second department who then puts me through to someone else as I again have come through to the wrong place, After checking my details the 3rd department issue me an exchange number which I have to give to the store and they will arrange an exchange, But I have to go to the store because according to customer service helpline they don't have a phone in store for me to talk to someone there.. Hmmmm A huge electrical company selling everything from gaming consoles to kitchen appliances laptops you name it but they're not on the phone... why don't I believe you. I refuse to go out of my way back to the store so ask to speak to a manager, The manager Emails the store for me and says they might phone you back, So now I'm sat waiting for a "maybe" call back to see if I can arrange to have a dinted dish washer exchanged, I paid express delivery and still haven't got my new dishwasher. I'm am disappointed that such a huge company conducts services this way. I'm not blaming anyone for the dint as such but the aftercare is rubbish, I'm thinking of asking them to reimburse th delivery charge as I can't see me getting the replacement anytime soon. Anybody else had dealings with Currys? Would anyone else ask for some kind of comp or am I over reacting? probobly wont get comp, but mentioning trading standards when complaining might help Link to comment Share on other sites More sharing options...
funkyfreckle Posted February 8, 2011 Author Share Posted February 8, 2011 I might just do that if and when I get my "maybe" call back. I'm giving them 24 hrs to ring me back then I'm off to the store. Link to comment Share on other sites More sharing options...
sheffsand Posted February 8, 2011 Share Posted February 8, 2011 go to parkway thats where their customer service are based!! Link to comment Share on other sites More sharing options...
Flowersfade Posted February 8, 2011 Share Posted February 8, 2011 They are based in Sheffield I believe.You should be entitled to a refund.exchange Just pester them. Link to comment Share on other sites More sharing options...
Ghostrider Posted February 8, 2011 Share Posted February 8, 2011 go to parkway thats where their customer service are based!! And you wont get past the front desk - there is a reason they have security on Link to comment Share on other sites More sharing options...
discodown Posted February 8, 2011 Share Posted February 8, 2011 Did you sign to say you accept the goods before the driver left and you saw the dint before he left or did you just have the product in a box and he went? If its the former you will probably have to complain long and hard to get a replacement. If its the latter they should replace it no problem I would have thought Link to comment Share on other sites More sharing options...
funkyfreckle Posted February 8, 2011 Author Share Posted February 8, 2011 He left it in the box and I ticked a little box that said unchecked, signed it then he left. still not heard yet, will be sat on top of my phone all day. Link to comment Share on other sites More sharing options...
Hetty Posted February 8, 2011 Share Posted February 8, 2011 I would NEVER buy anything over £9.99 from Currys, The after sales is a joke! Stick to your guns, show off in the shop, go to Trading standards, the press..........................!!! Link to comment Share on other sites More sharing options...
OOmpa Posted February 8, 2011 Share Posted February 8, 2011 He left it in the box and I ticked a little box that said unchecked, signed it then he left. still not heard yet, will be sat on top of my phone all day. You should always check the product before the delivery man leaves, why let him leave before checking it? Link to comment Share on other sites More sharing options...
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