Mandem Posted February 24, 2011 Share Posted February 24, 2011 Saw this on the Star website, The Council want to have one number for all services and have stated that it will cost £22 million pounds to do it WHAT!! Where on earth do they get that figure from, and it would be interesting to see the breakdown for the costs. Link to comment Share on other sites More sharing options...
Lorri Posted February 24, 2011 Share Posted February 24, 2011 How much??!! Link to comment Share on other sites More sharing options...
Resident Posted February 24, 2011 Share Posted February 24, 2011 No doubt it'll be an 0845 and all computer menus rather than real people. So you'll be sat on the phone for about 45mins to get to a human who then tells you've connected to the wrong department and will transfer you then again waiting an eternity fore someone to answer until you give up Link to comment Share on other sites More sharing options...
da3bool Posted February 24, 2011 Share Posted February 24, 2011 whaaaaaaaaaat O_O Link to comment Share on other sites More sharing options...
shortcrust Posted February 24, 2011 Share Posted February 24, 2011 Can you post a link? I can't find it on the Star's site. EDIT: Got it http://www.thestar.co.uk/news/local/barnsley/22m_phone_controversy_as_sheffield_council_slammed_for_single_number_change_1_3111862 Under Barnsley news! Link to comment Share on other sites More sharing options...
shortcrust Posted February 24, 2011 Share Posted February 24, 2011 It's perhaps worth considering this bit... "but the council’s leadership says the cost will be outweighed in subsequent years, predicting a net saving of £11.1m within a decade and up to £4.5m each year after that. Link to comment Share on other sites More sharing options...
satman2222 Posted February 24, 2011 Share Posted February 24, 2011 Probably wanting to justify getting rid of the Meridian switch and going VOIP instead. Link to comment Share on other sites More sharing options...
HeadingNorth Posted February 24, 2011 Share Posted February 24, 2011 Isn't there already a generic number for "Sheffield Council" from which you ask for a department? Alongside the hundred or so numbers that send you directly to a specific department... Link to comment Share on other sites More sharing options...
Vague_Boy Posted February 24, 2011 Share Posted February 24, 2011 Saw this on the Star website, The Council want to have one number for all services and have stated that it will cost £22 million pounds to do it BT have certainly ramped up their charges. It used to cost about £140 to put a line in. Link to comment Share on other sites More sharing options...
Plain Talker Posted February 24, 2011 Share Posted February 24, 2011 No doubt it'll be an 0845 and all computer menus rather than real people. So you'll be sat on the phone for about 45mins to get to a human who then tells you've connected to the wrong department and will transfer you then again waiting an eternity fore someone to answer until you give up That's my take on this total waste of money, too. Dial in, and get answered by an operqtive, to connect you to the (hopefully) right department. You pay to listen to Muzac or the ringing tone for god knows how long, whilst you wait for some drone to cotton on to the fact that a ringing phone needs to be picked up and answered. And the dingbats are bringing in this idea, at a time when wonderful facilities like Surestart are being cut back drastically, and the city council access officers are being reduced from 1.5 to 0.5. The disability charity I am involved with are faced with closure, if we are cut back any further. (we have cut back entirely to the bone, and minimised our outgoings, and have still endured a £6k cut over the last three years, and will have to pay more out of the reduced money than we receive.) Pathetic. Just pathetic. and John Mothersole is there, being lauded for allowing his £184,000 annual salary to be cut by £9,000. Link to comment Share on other sites More sharing options...
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