ukdobby Posted February 25, 2011 Share Posted February 25, 2011 Saw this on the Star website, The Council want to have one number for all services and have stated that it will cost £22 million pounds to do it WHAT!! Where on earth do they get that figure from, and it would be interesting to see the breakdown for the costs. 1 million for the connection and 21 to the 50 people stood around supping tea watching it get installed:hihi: Link to comment Share on other sites More sharing options...
gafferalways Posted February 25, 2011 Share Posted February 25, 2011 The roads in sheffield are a mess and in desperate need of repair mr council man..... council man ...... Yes we know but we need a new telephone line so we have £22 million so thats what we will do spend it again like every other council on something that we dont need to spend it on ............. Link to comment Share on other sites More sharing options...
algy Posted February 25, 2011 Share Posted February 25, 2011 It's perhaps worth considering this bit... "but the council’s leadership says the cost will be outweighed in subsequent years, predicting a net saving of £11.1m within a decade and up to £4.5m each year after that. So up to 10years to get a 50% payback, and best part of another 3 years to break even? But well within that period it will be obsolete and have to be replaced, so where's the savings? Link to comment Share on other sites More sharing options...
teenyweeny Posted February 25, 2011 Share Posted February 25, 2011 Saw this on the Star website, The Council want to have one number for all services and have stated that it will cost £22 million pounds to do it WHAT!! Where on earth do they get that figure from, and it would be interesting to see the breakdown for the costs. another waste of time money,the council seem to be pretty good at that. Link to comment Share on other sites More sharing options...
shortcrust Posted February 25, 2011 Share Posted February 25, 2011 So up to 10years to get a 50% payback, and best part of another 3 years to break even? But well within that period it will be obsolete and have to be replaced, so where's the savings? You've misunderstood. It will have paid for itself within five years. Makes all this forum hysteria a bit silly IMO. Link to comment Share on other sites More sharing options...
Captain_Scarlet Posted February 25, 2011 Share Posted February 25, 2011 More automation, more on-line access to services and staff in a customer service centre who will be able to deal with most enquiries first hand. Only the more complex enquiries will then have to referred on to staff with more specialist knowledge. Other Councils have been successful in going down the same route, - so come on give the changes chance to work and have some faith.Mmmmh first line and second line, how long will it take us to convince the drones to put us through to the pros in the background when we call about some stupid letter the Council's printer's printed by mistake? Division of tasks is lowering quality of service and the drones end up hating their job. Link to comment Share on other sites More sharing options...
Mandem Posted February 25, 2011 Author Share Posted February 25, 2011 You've misunderstood. It will have paid for itself within five years. Makes all this forum hysteria a bit silly IMO. As you seem to be in the "know" can you please explain how it can pay for itself within 5 years, thats £4.5 million a year, and I still don't understand how it will cost that much, and how it will pay for itself. I am not being facetious I just dont understand. Link to comment Share on other sites More sharing options...
algy Posted February 25, 2011 Share Posted February 25, 2011 You've misunderstood. It will have paid for itself within five years. Makes all this forum hysteria a bit silly IMO. Can you explain the misunderstanding? The maths seems simple enough. Link to comment Share on other sites More sharing options...
Plain Talker Posted February 26, 2011 Share Posted February 26, 2011 You've misunderstood. It will have paid for itself within five years. Makes all this forum hysteria a bit silly IMO. I don't understand how it's ever clever economics to throw good money after bad...? Link to comment Share on other sites More sharing options...
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