EL261209 Posted June 3, 2011 Share Posted June 3, 2011 i havnt treid yet.. do i just restart the laptop, then scan again to re-find it? Yeah, choose the restart in the shutdown options. I think the AV should tell you if it has worked or not, otherwise jsut rescan again Link to comment Share on other sites More sharing options...
Tony Erikson Posted June 3, 2011 Share Posted June 3, 2011 I would personally go here and download the ISO. Burn it to a disc and run it from boot. It's difficult to remove Virus with the OS running. Use the link on a disc and it will be more effective. The ISO is the bottom link. Make sure it's up to date though. Give us a shout if you need help. Link to comment Share on other sites More sharing options...
sheff-utd Posted June 3, 2011 Author Share Posted June 3, 2011 someone just recommended i do a full scan with something called a "Bug Popper".... whats one of those? i appreciate your help mate! Link to comment Share on other sites More sharing options...
sheff-utd Posted June 3, 2011 Author Share Posted June 3, 2011 I would personally go here and download the ISO. Burn it to a disc and run it from boot. It's difficult to remove Virus with the OS running. Use the link on a disc and it will be more effective. Make sure it's up to date though. thank you! Link to comment Share on other sites More sharing options...
sheff-utd Posted June 3, 2011 Author Share Posted June 3, 2011 be right back... im going to reboot and re-scan, see if it works.. Link to comment Share on other sites More sharing options...
TaxiBaz Posted June 3, 2011 Share Posted June 3, 2011 what you mean? The error messages you are seeing are probably part of the infection. I had a mate's lappy last week with similiar problems. Reinstall the OS. Can't help you with passwords they may have gained from your puter though. Link to comment Share on other sites More sharing options...
EL261209 Posted June 3, 2011 Share Posted June 3, 2011 be right back... im going to reboot and re-scan, see if it works.. Good luck! Link to comment Share on other sites More sharing options...
Tony Erikson Posted June 3, 2011 Share Posted June 3, 2011 The error messages you are seeing are probably part of the infection. I had a mate's lappy last week with similiar problems. Reinstall the OS. Can't help you with passwords they may have gained from your puter though. Don't reinstall. That's simply bad practice. Link to comment Share on other sites More sharing options...
TaxiBaz Posted June 3, 2011 Share Posted June 3, 2011 Don't reinstall. That's simply bad practice. Try all the fixes you want. If it's infected by a bad one, you might never 'clean' it. Link to comment Share on other sites More sharing options...
sheff-utd Posted June 3, 2011 Author Share Posted June 3, 2011 Don't reinstall. That's simply bad practice. what do you recommend? Link to comment Share on other sites More sharing options...
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