Del_Boy Posted July 12, 2011 Share Posted July 12, 2011 recently signed upto sky broad with the tv and phone rang them up today to tell them my internet was slow, and they told me my phoneline cannot get more than 3mb no where near the upto 20mb they offer what a waste of time and money Link to comment Share on other sites More sharing options...
Rich Posted July 12, 2011 Share Posted July 12, 2011 It's not their fault that you live a long way from the exchange mate, ADSL Broadband is dependant on how far from the exchange you are, the closer you are to the exchange, the better speed you'll get. Link to comment Share on other sites More sharing options...
melthebell Posted July 12, 2011 Share Posted July 12, 2011 recently signed upto sky broad with the tv and phone rang them up today to tell them my internet was slow, and they told me my phoneline cannot get more than 3mb no where near the upto 20mb they offer what a waste of time and money thats why they say upto, depends on the line and exchange. personally id kill for 3mb, im only on 1mb.........bet my line cant do 3mb tho Link to comment Share on other sites More sharing options...
CXC3000 Posted July 12, 2011 Share Posted July 12, 2011 recently signed upto sky broad with the tv and phone rang them up today to tell them my internet was slow, and they told me my phoneline cannot get more than 3mb no where near the upto 20mb they offer Did you not look into how much meg your line could support before you signed up ? Link to comment Share on other sites More sharing options...
kimba Posted July 12, 2011 Share Posted July 12, 2011 I got a problem with it... that old fart owns it. Link to comment Share on other sites More sharing options...
Del_Boy Posted July 12, 2011 Author Share Posted July 12, 2011 Did you not look into how much meg your line could support before you signed up ? they just said it should all work fine Link to comment Share on other sites More sharing options...
CXC3000 Posted July 12, 2011 Share Posted July 12, 2011 they just said it should all work fine Lol ! Link to comment Share on other sites More sharing options...
WeX Posted July 12, 2011 Share Posted July 12, 2011 they just said it should all work fine and it does, you are online. did your previous broadband provider give you a higher speed? the speed is something that affects everyone and due to the lose of signal on the old copper wire in the ground between you and the exchange. this is not the fault of sky. if you want true speeds you need to go to a cable provider such as virgin who will install a new wire into your house, if they can. one thing you may want to do is ask sky to lower the bill so one of their lower packages as you cannot use the service they are offering. Link to comment Share on other sites More sharing options...
Andy90 Posted July 12, 2011 Share Posted July 12, 2011 Agreed, I hate the system but this kind of report has been around on TV and in the papers for a long time. At the end of the day, 3MB is still web worthy, ok you can't watch iplayer, skype to friends in Australia, send 20MB email attachments and play online games a the same time, but it does work (I get barely more here). @WeX, though while I agree it's not the fault of sky, the insistent level of cheekiness and naughty advertising is, at no point will they remind you during purchase that it is only theoretical. Moral > Legal Link to comment Share on other sites More sharing options...
Cynic Posted July 13, 2011 Share Posted July 13, 2011 You would think there would have been more done to make people understand how broadband Internet typically works. I bet ISPs get a lot of calls about poor speeds when it is simply down to the distance they are from their local exchange. Link to comment Share on other sites More sharing options...
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