nightlight59 Posted July 14, 2011 Share Posted July 14, 2011 Ok I called B T to cancel my land line and was told that I had to pay cencelation charges of £70,they said as I was on a rolling contract I was now on a new 12 month contract as of ringing them today ? Funny how they never told me this when I first signed up and I was under the impression that once the initial 12 months was up I could cancel anytime without any fees,just goes to show its never easy to just leave them. Link to comment Share on other sites More sharing options...
Anti-Moronic Posted July 14, 2011 Share Posted July 14, 2011 I'm not too sure but I left BT after 12 months no problem. I'm unsure as to how this worked because I moved internet service provider but they still used the BT line yet I paid less. You need a copy of the original contract where it states the contract is auto-renewed. My advice: take it as £70 well spent to get rid of them. Link to comment Share on other sites More sharing options...
Glamrocker Posted July 14, 2011 Share Posted July 14, 2011 Ok I called B T to cancel my land line and was told that I had to pay cencelation charges of £70,they said as I was on a rolling contract I was now on a new 12 month contract as of ringing them today ? Funny how they never told me this when I first signed up and I was under the impression that once the initial 12 months was up I could cancel anytime without any fees,just goes to show its never easy to just leave them. Talk Talk tried the same thing with me I just told them to depart in a funny manner and cancelled the DD. Link to comment Share on other sites More sharing options...
nightlight59 Posted July 14, 2011 Author Share Posted July 14, 2011 Its ok just checked on Ofcom site and the cancelation charge is £2.50 per month of remaining contract,the lying cow at BT is trying to con people. Link to comment Share on other sites More sharing options...
Magilla Posted July 14, 2011 Share Posted July 14, 2011 Ok I called B T to cancel my land line and was told that I had to pay cencelation charges of £70,they said as I was on a rolling contract I was now on a new 12 month contract as of ringing them today ? Funny how they never told me this when I first signed up and I was under the impression that once the initial 12 months was up I could cancel anytime without any fees,just goes to show its never easy to just leave them. I had a similar experience a few years ago when I left BT, they tried to charge me a disconnection fee but only *after* I said I was going to another operator. Before saying why I was leaving, there was no fee, it was only when they asked why I was leaving and I said I was going elsewhere did the need for a fee appear. I complained to OFCOM by phone and within 20 minutes I had a call from a senior BT executive, who apologised for the "misunderstanding" and said I didn't need to pay any fee. I dunno if the circumstances are the same, I don't recall having a rolling contract, it was a long time ago. My advice: take it as £70 well spent to get rid of them. Indeed. Link to comment Share on other sites More sharing options...
Magilla Posted July 14, 2011 Share Posted July 14, 2011 Its ok just checked on Ofcom site and the cancelation charge is £2.50 per month of remaining contract,the lying cow at BT is trying to con people. That sounds like the BT I remember. Link to comment Share on other sites More sharing options...
iansheff Posted July 14, 2011 Share Posted July 14, 2011 I once had problems with BT trying to get some money back they kept saying they couldn't do it or it would be sorted for next month and never was. I rang Ofcom and as with the other poster had a call from someone at BT saying it would be sorted ASAP, and it was. Just goes to show that once the regulator becomes involved they can do something. Also I didn't think they could just do a rolling contract without informing you it was up for renewal, I have one for my house insurance but they have to notify me 30 days before the start date. Link to comment Share on other sites More sharing options...
selphie Posted July 14, 2011 Share Posted July 14, 2011 BT 'hijacked' our laptops once. I was late paying the bill and our computers wouldn't access the internet even via the mobile dongle. I immediately transferred to Sky and gave BT what for. They tried to charge me something like £30 to cancel but I told them to go forth and multiply. Every now and again they send me a final demand, I send it them back! Link to comment Share on other sites More sharing options...
nightlight59 Posted July 14, 2011 Author Share Posted July 14, 2011 BT 'hijacked' our laptops once. I was late paying the bill and our computers wouldn't access the internet even via the mobile dongle. I immediately transferred to Sky and gave BT what for. They tried to charge me something like £30 to cancel but I told them to go forth and multiply. Every now and again they send me a final demand, I send it them back! They dont give up then do they. Link to comment Share on other sites More sharing options...
CXC3000 Posted July 14, 2011 Share Posted July 14, 2011 Its ok just checked on Ofcom site and the cancelation charge is £2.50 per month of remaining contract,the lying cow at BT is trying to con people. Did you give them a call back and tell 'em ? Link to comment Share on other sites More sharing options...
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