Mecky Posted July 30, 2011 Share Posted July 30, 2011 Seriously, you couldn't make it up. What do they expect when they whield the axe over staffing levels? http://www.bbc.co.uk/news/business-14314691 Now they've had to rehire more staff on a very casual basis and it still isn't enough. Link to comment Share on other sites More sharing options...
taxman Posted July 30, 2011 Share Posted July 30, 2011 The staff have been telling the management for years that the place is going to pot but we just keep getting told that things are getting better whilst £130 million was spent on whiteboards, sticklebricks and a whole level of non productive "pacesetter practitioners" whose job it is to make sure the whiteboards are filled in correctly. I read the transcripts from the committee hearing and our Chairman (part time) and Chief Exec just didn't get it. They kept insisting that people didn't want face to face meetings with HMRC staff to deal with problems and much preferred ringing the call centre or using the net, to back this up they drew on stats showing a massive reduction in people turning up at enquiry centres. The committee pointed out that this may have been because HMRC closed most of their enquiry centres. Staff used to be proud working for HMRC. Nowadays most people pretend they work elsewhere. Link to comment Share on other sites More sharing options...
mj.scuba Posted July 30, 2011 Share Posted July 30, 2011 Personally I'd do away with Tax Credits and instead alter peoples tax code so they simply pay less in the first place, save the annual rigmerall of the stupidly over complicated forms. Link to comment Share on other sites More sharing options...
Digsy Posted July 30, 2011 Share Posted July 30, 2011 There was only one decent worker that worked for Sheffield's main HMRC office, he always took responsibility and got the job done, can't recall his name, he'd been working there for years. Personally I think they should stop spending the tax payers money on foreign call centres and just clone that guy a couple of times. Link to comment Share on other sites More sharing options...
taxman Posted July 30, 2011 Share Posted July 30, 2011 There was only one decent worker that worked for Sheffield's main HMRC office, he always took responsibility and got the job done, can't recall his name, he'd been working there for years. Personally I think they should stop spending the tax payers money on foreign call centres and just clone that guy a couple of times. But the public prefer ringing a call centre, HMRC can prove it by comparing the number of people who telephone call centres to the number of people who turn up in person at non existent enquiry centres. A few years ago, before the child credit data went AWOL, we were told we should be "delighting the customer". A new board and chief exec plus millions of quid redesigning ourselves and now we are "putting the customer at the heart of everything we do". No matter how many times we rewrite "The Vision" or "The Purpose" etc it's still a load of ******** if there aren't the people to do the actual job. Link to comment Share on other sites More sharing options...
taxman Posted July 30, 2011 Share Posted July 30, 2011 Personally I'd do away with Tax Credits and instead alter peoples tax code so they simply pay less in the first place, save the annual rigmerall of the stupidly over complicated forms. Most HMRC staff never wanted anything to do with tax credits, benefits should be dealt with by the DSS but some higher ups thought a bit of empire building would preserve their jobs so HMRC got the task. Ridiculous. We'd always been very efficient at collecting money and suddenly we were charged with giving it out instead. No wonder it all went to pot. The amount of fraud is spectacular but 9 times out of 10 the actual legislation means we are still legally bound to pay the tax credit. Even when we know the claim is false. Link to comment Share on other sites More sharing options...
Digsy Posted July 30, 2011 Share Posted July 30, 2011 But the public prefer ringing a call centre, HMRC can prove it by comparing the number of people who telephone call centres to the number of people who turn up in person at non existent enquiry centres. That didn't open evenings and weekends and required a day off to visit. A few years ago, before the child credit data went AWOL, we were told we should be "delighting the customer". Sounds like a very expensive but delightful idea. A new board and chief exec plus millions of quid redesigning ourselves and now we are "putting the customer at the heart of everything we do". Which equates into English as "Try and take back all those none existent overpayments from our technical glitch". No matter how many times we rewrite "The Vision" or "The Purpose" etc it's still a load of ******** if there aren't the people to do the actual job. I'm guessing you removed the word babbidge. Link to comment Share on other sites More sharing options...
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