UGC Cinema at Centertainment

[Rich]

Originally posted by Strix

has it been renamed? Is it 'VUE' now?

 

No Strix, VUE is the new name for the Warner Village Cinema at Meadowhall.

[burny]

Harry Potter then? hehe.

 

About 8am I think from memory.

 

Burny.

[SFK7863]

It is Harry Potter :-)

 

First showing is 9am.

 

Any advance on 8am opening?

[Beakerzoid]

I can confirm that the first showing on Saturday is at 9am. The doors will open at 8.45am to allow time to get the tickets.

 

During the week we open the doors at 10.30 for an 11am start, although over the next week we will be opening an hour early (expect good morining business from the Potter boy).

 

A direct number for the Box Office for general enquires is 0114 242 1237

 

And , yes, we are Cineworld (maybe our websites will merge soon...we can only hope!)

[SFK7863]

Thanks all.

 

In the absence of the last post we headed down for 8:30.

 

Signs on the door said 8:30 for this weekend, so bang on time - we waited about 2 minutes for the doors to open.

 

One VERY annoying thing they seem to be doing though is pre-allocating ALL the seats so you can't choose where you sit.

[BrainThrust]

Originally posted by keithmdw

Thanks all.

 

In the absence of the last post we headed down for 8:30.

 

Signs on the door said 8:30 for this weekend, so bang on time - we waited about 2 minutes for the doors to open.

 

One VERY annoying thing they seem to be doing though is pre-allocating ALL the seats so you can't choose where you sit.

 

What did you expect? This is opening weekend to one of this years most expected films. Getting good seats was always going to be a matter of pre-booking weeks in advance, not how early you turned up.

 

Wilf

[SFK7863]

I didn't say we got bad seats. The screen we were in was only about 1/4 full, and luckily our pre-allocated seats were good ones.

 

I have seen this done at UGC on films which were not in their opening weekend though.

 

I just don't see the point in insisting where people sit. People will sit where they want - first come, first seated (as it were) - why can't they just leave it like that.

[Beakerzoid]

A few reasons:-

 

First - what has been pointed out above. If someone preordered a few weeks in advance, they are going to be ****** if they turn up and have to sit on front row far left seats.

 

Second - If there is no allocation of seats, then everyone begins queuing outside the screen up to an hour before the film starts. When you are talking about screens that hold up to 700 people, this means that the foyer ends up so crowded that people can't work out where the box office queue is and the screen snacks queue is. Then the performance already running ends and you get up to 700 people milling out of the screens into this crowd. Multiply that by 3 (for screens 6 7 and and the situation can get very messy and crowded. So, by allocating seats, people don't rush to wait outside the screen, and can go to their seat 5 mins before the film begins.

 

Third - On busier films (not just in opening week) we allocate seats on the peak times - ie the ones which are busiest. This means that, should the film sell out, we don't end up with problems where groups of 4 or more (usually families) cannot find seats next to each other. You would be stunned at how abusive some customers get when we ask them to move acros 1 seat to allow a group to sit together! Thus, by allocating, groups are together. If they get to the box office and there are no seats together, they know this before buying tickets.

 

With Harry Potter the likelihood was that it was going to be big, after all on the opening day of the third film we had 16,000 people through our doors!!!! So, every showing was allocated just in case.

 

Yes, we realise some people will try to ignore the seating arrangements. If this is brought to our attention we will move them to allow the people who should be seated in those seats sit down. Again, we recieve tons of abuse from people who sit in the wrong seats - as though it is our fault that they couldn't be arsed.

 

Sometimes we allocated seats, and then the showing ends up being quiet. That's what we call sod's law! We will be prepared and nothing happens. Then we have shows which we didn't expect to do anything which sell out, and we have to refund groups of people who we can't seat together.

 

Hope that went some way to explaining the seating policy for ya.

[SFK7863]

Thanks. Yes, I seem what you mean and it does make sense.

 

However, we booked a week or two ago and were not at any time told it would be pre-allocated seating, so we turned up early to get the best seats. As there were quite a few other people there, it suggests that they may also not have known.

 

If this is going to be the policy on a particular film/screen/showing then I think it should be made clear when you book.

[jooles]

next time you go, if they say 'where would you like to sit?' ask to have a look on the monitor... get to choose where you wanna sit... shows you a plan of the seating...

 

the film any good btw?!?