Eckolad Posted October 31, 2011 Share Posted October 31, 2011 A cleaning product has damaged a carpet(it stated on the bottle it was ok for carpets) So my plan of action is to write to the retailer advising of this damage(own label product) advising of damage done and cost to replace carpet. If i don't get the desired response i shall send them an NBA(notice before action) and then issue a county court claim holding them liable for the replacement carpet. Has anyone done this before? I need to get my first step right and get the wording as good as possible. Any help would be appreciated.... Link to comment Share on other sites More sharing options...
Grandad.Malky Posted October 31, 2011 Share Posted October 31, 2011 Did it say “ test on a inconspicuous area first”? Most cleaning products usually do. Link to comment Share on other sites More sharing options...
Eckolad Posted October 31, 2011 Author Share Posted October 31, 2011 Nope. It gave a tick of what it was and wasnt suitable for .... Link to comment Share on other sites More sharing options...
fake Posted October 31, 2011 Share Posted October 31, 2011 Which cleaning product was it? As already stated by Grandad.Malky they usually have some form of wording that gives them a "get-out" clause. I have never come across one that doesn't say something along the lines of "test on a small area first." Link to comment Share on other sites More sharing options...
Eckolad Posted October 31, 2011 Author Share Posted October 31, 2011 One of those oxygen based cleaning products. Wilkinson own brand, double checked label and nothing. Link to comment Share on other sites More sharing options...
Jeffrey Shaw Posted October 31, 2011 Share Posted October 31, 2011 A cleaning product has damaged a carpet(it stated on the bottle it was ok for carpets) So my plan of action is to write to the retailer advising of this damage(own label product) advising of damage done and cost to replace carpet. If i don't get the desired response i shall send them an NBA(notice before action) and then issue a county court claim holding them liable for the replacement carpet. Has anyone done this before? I need to get my first step right and get the wording as good as possible. Any help would be appreciated.... Get a professional carpet-cleaning firm in: NOT to make good the mess but, instead, to inspect it and write you a proper report on the firm's findings. Evidence, you see. Link to comment Share on other sites More sharing options...
Eckolad Posted October 31, 2011 Author Share Posted October 31, 2011 Thanks Jeffrey thats a good idea. Its how i put it across that is the main thing. I think the threat of sueing them will soon make them pay up to save hassle etc Link to comment Share on other sites More sharing options...
Jeffrey Shaw Posted October 31, 2011 Share Posted October 31, 2011 A thought: does your home/contents insurance include legal expenses? Link to comment Share on other sites More sharing options...
Eckolad Posted October 31, 2011 Author Share Posted October 31, 2011 A thought: does your home/contents insurance include legal expenses? I think it does, but solicitors are not really used in small claims proceedings Link to comment Share on other sites More sharing options...
ANGELFIRE1 Posted October 31, 2011 Share Posted October 31, 2011 Not a cat in hells chance of any litigation succeeding. Put your specs on and read the label again, 10/1 it will say to test on a small bit of the carpet that cannot be seen. Probably says use at your own risk as well. Regards Angel. Link to comment Share on other sites More sharing options...
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