Rupert_Baehr Posted November 9, 2011 Share Posted November 9, 2011 You pay for what you get. If British Gas have hiked your payment, that may well be because gas is going to cost more. Much more. Link to comment Share on other sites More sharing options...
tynan Posted November 9, 2011 Share Posted November 9, 2011 No it isn't wholesale gas prices have dropped in the last few weeks Link to comment Share on other sites More sharing options...
Lucifer Posted November 9, 2011 Share Posted November 9, 2011 I'm fuming - so this might sound like a rant. Long story short: British Gas have just told me my monthly payments for Gas and electric is going up from £135 (which was through the roof anyway!) to £199 per month!!!! (end terrace before you ask if I live in a mansion) The guy on the phone said 'the only advice I can give you is that there are lots of 'deals' on our website loads cheaper than what you're on' Me: 'Well why aren't I on one of them then?' Him: 'You have to do it yourself on-line' Me: 'But I set it up online. It was the best deal going. It was called Websaver Him: 'You haven't been on that deal since August 2010 Me: 'what?...' Him: 'An email was sent to you telling you that that deal was ending'. (Quick check of my emails - i save everything) I told him I didn't receive one one. All this time I thought I was on a web deal!! I asked him to produce the email. He couldn't. I asked him to send me copy of this 'taped' conversation before I go to OFGEM. He couldn't. I asked him to give me his manager's name. He couldn't (well actually he could, but he couldn't remember her sir name!) He told me sorry you didn't received it but, hey-ho, your payments are still going up. I want them to back-date my account and re-calculate my payments. They might even owe ME money! Am I being unreasonable? Where do I stand? I feel a bit sorry for him now i've calmed down, I kind of ripped him a new one. What do you lot reckon? Have you got a leak ?. Link to comment Share on other sites More sharing options...
truman Posted November 9, 2011 Share Posted November 9, 2011 Direct debit is fine. You have the bill amount debited from your account. What i posted about refers to standing orders. No brainer like i said. A standing order is for a set amount each debit. Who uses the same amount of fuel every month of the year No-one but it's an easy way to budget..the same amopunt goes out every month..at the end of summer you're in credit and this is used to pay the higher winter bills..monthly direct debit payments usually mean you get cheaper gas...I think I get a 5% reduction for paying dd..more than I'd get if I put the cash in a bank.. Link to comment Share on other sites More sharing options...
truman Posted November 9, 2011 Share Posted November 9, 2011 No it isn't wholesale gas prices have dropped in the last few weeks The enegry companies paid for the gas you're using now a long time ago..or at least set the price they would pay if not actually passing the cash over... Link to comment Share on other sites More sharing options...
muckymurphy Posted November 9, 2011 Share Posted November 9, 2011 Look for a cheaper deal and then switch. I think that there are going to be loads of customers in for a shock over the next few weeks. The majority of the deals have now finished and the average 20% increase announced by all the gas companies have been put in place. It seems that the billing section has just added this increase to your direct debit. Most companies will now guage your bill on how much gas they expect you to use over the year (so yes u are paying for gas not yet used) Just before the price hikes EDF had a really great fixed deal until 2014 but that offer was soon used up. As advised try a comparison site like uswitch and u will get a better deal than BG what most people are not aware of is the fact that if you are in arrears and try to switch, your old supplier will make your new supplier aware that you have arrears in order to stop the switch going ahead. these evil cartels started this some years ago when suppliers deliberately set direct debits too low so that customers went into arrears, so much so that when customers wanted to move, they suddenly discovered they had huge debts they could not pay off to enable them to move, and thus had to stay put. Link to comment Share on other sites More sharing options...
mart Posted November 10, 2011 Share Posted November 10, 2011 No-one but it's an easy way to budget..the same amopunt goes out every month..at the end of summer you're in credit and this is used to pay the higher winter bills..monthly direct debit payments usually mean you get cheaper gas...I think I get a 5% reduction for paying dd..more than I'd get if I put the cash in a bank.. I know how it works. The thing is the OP is not happy with how it works even though that is how that system is supposed to work. Quote OP Long story short: British Gas have just told me my monthly payments for Gas and electric is going up from £135 (which was through the roof anyway!) to £199 per month!!!! Would not & could not happen with ordeinary billing even DD. Link to comment Share on other sites More sharing options...
Strix Posted November 10, 2011 Share Posted November 10, 2011 If you have household insurance you most likely have access to a free legal advice line - make use of it It's utterly scandalous that we get ripped off if we don't spend half our lives swapping service providers for all manner of things. Modern life is stressful enough without the ludicrous faffing about this all takes Link to comment Share on other sites More sharing options...
Lucifer Posted November 10, 2011 Share Posted November 10, 2011 I live in a two bed semi and pay B.G just under £100/month for gas and electric. Recently they wanted to reduce my payments even though thecprice of both utilities are going up. Link to comment Share on other sites More sharing options...
truman Posted November 10, 2011 Share Posted November 10, 2011 I know how it works. The thing is the OP is not happy with how it works even though that is how that system is supposed to work. Quote OP Long story short: British Gas have just told me my monthly payments for Gas and electric is going up from £135 (which was through the roof anyway!) to £199 per month!!!! Would not & could not happen with ordeinary billing even DD. No,they'd just have a larger lump sum to find every quarter..you can always challennge the amount on the DD and not agree to what they want to take out.. Link to comment Share on other sites More sharing options...
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