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Internet Menus. What are the rules?


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Well I would imagine so. If the leaflet had been delivered recently and advertised the website it would be normal to assume the prices were current. So finding the prices higher would be a surprise.

I would try what Longcol suggested, then if it is accidental they will change the prices quickly, and hopefully send you an apology.

 

But if I understand your previous post the OP's friend had said it was more expensive then the online menu?

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False advertisement, unless there was a diclaimer on the website...

 

Maybe prices advertised online were exclusive of VAT and not inclusive?

 

I'm assuming the price was on the menu in the restaurant so the OP would have known what the meals cost..they had chance to walk away... again,just a discussion..

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ok, eg :

 

We went to an indian restaraunt where they advertised online that the birthday boy/girl got his/her meal free. In the shop it was mentioned nowhere, and we were told that it was not an offer they had, yet we showed the manger the website. Under Trading Standards reg's they have to offer it, because it was current pricing/offers

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Why? Genuine question...wouldn't the OP have seen the porices on the menu in the restaurant when they sat down to eat...they could have walked out if they thought the prices were unreasonable....not having a pop..just a discussion.. :)

 

I'm not really sure why you are running with this. It seems to have you totally confused.

Let me try to help.

Some friends had eaten at this restaurant and said food was good but pricey.

We got a flyer and looked on line. Prices didn't seem expensive so we thought as food is good we would give it a punt.

 

You book a restaurant and turn up with friends who are expecting to eat. When you look at the menu and see prices not as expected your options are pretty limited.

Obviously you can cause a scene in front of your friends and walk out, but then you are faced with trying to find somewhere else that can fit you in before you starve to death.

I take it you don't eat out often.

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I wouldn't buy if I thought the price too high when I got there

Would you be equally annoyed that they had advertised at that price, but put it up when you got there?

 

In this case it is a resteraunt, but false advertisement still stands. They have a duty to actively inform people coming to eat what prices they will pay. I can accept though that it could be a simple mistake of not updating the website, which is different to actively misinforming people.

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But if I understand your previous post the OP's friend had said it was more expensive then the online menu?

 

The OP got a leaflet for the place, her mate had been prior and the food was good so the OP looked on the internet at the menu. She decided to eat there and went for the meal (which she enjoyed) but she thought the prices on the shop menu were higher so she checked when she got home and indeed they were higher so she's asking are the shop breaking any rules by advertising lower prices on the interweb.

 

I'm often tricked when I eat out, I'm certain it was only one bottle but the receipt says two.....

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