quisquose Posted January 13, 2012 Share Posted January 13, 2012 Why? Genuine question...wouldn't the OP have seen the porices on the menu in the restaurant when they sat down to eat...they could have walked out if they thought the prices were unreasonable....not having a pop..just a discussion.. Would you think the same about a hotel, if you booked a room and then made the effort to get there, only to be told on arrival that the online price was wrong and you should pay double? Link to comment Share on other sites More sharing options...
truman Posted January 13, 2012 Share Posted January 13, 2012 I'm not really sure why you are running with this. It seems to have you totally confused. Let me try to help. You book a restaurant and turn up with friends who are expecting to eat. When you look at the menu and see prices not as expected your options are pretty limited. Obviously you can cause a scene in front of your friends and walk out, but then you are faced with trying to find somewhere else that can fit you in before you starve to death. I take it you don't eat out often. Your first post is confusing to be honest it appears to say that your friends had said that the place was a bit pricey...I'm not saying I agree with what they've done or that it shouldn't be sorted out..just playing devil's advocate and having a discussion..I eat out plenty thanks for asking. Link to comment Share on other sites More sharing options...
Phanerothyme Posted January 13, 2012 Share Posted January 13, 2012 I hate it when that happens. posting in front of someone, and my post goes to the bottom of the previous page. bah. Link to comment Share on other sites More sharing options...
truman Posted January 13, 2012 Share Posted January 13, 2012 Would you think the same about a hotel, if you booked a room and then made the effort to get there, only to be told on arrival that the online price was wrong and you should pay double? Why double..why exaggerate?..As I said I was just having a discussion...not saying I agree with what's happened..we don't know what else was on the web site..why not say something when they saw the in house menu...? Link to comment Share on other sites More sharing options...
Phanerothyme Posted January 13, 2012 Share Posted January 13, 2012 Or they just forgot they even had a website, let alone remembering to update it? I go with the Longcol's suggestion of writing them a friendly and complimentary letter, gently pointing this out, rather than letting fly with both barrels and accusing them of false advertising and threatening them with trading standards, the law, contacting your solicitor etc. That sort of thing just marks you out as a priggish nincompoop. You're much more likely to benefit, and they will sort it out if you begin in a conciliatory fashion. Of course, if you don't get any response, then firebomb the place.* *no, not really. Link to comment Share on other sites More sharing options...
truman Posted January 13, 2012 Share Posted January 13, 2012 The OP got a leaflet for the place, her mate had been prior and the food was good so the OP looked on the internet at the menu. She decided to eat there and went for the meal (which she enjoyed) but she thought the prices on the shop menu were higher so she checked when she got home and indeed they were higher so she's asking are the shop breaking any rules by advertising lower prices on the interweb. I'm often tricked when I eat out, I'm certain it was only one bottle but the receipt says two..... But according to the OP her mates also said "and as I had been told by others that this place served great food but it was just a bit pricey I thought we would give it a try." Link to comment Share on other sites More sharing options...
quisquose Posted January 13, 2012 Share Posted January 13, 2012 I hate it when that happens. posting in front of someone, and my post goes to the bottom of the previous page. bah. I hate it when somebody posts something again, just because their first post appears at the bottom. Link to comment Share on other sites More sharing options...
quisquose Posted January 13, 2012 Share Posted January 13, 2012 Why double..why exaggerate?..As I said I was just having a discussion...not saying I agree with what's happened..we don't know what else was on the web site..why not say something when they saw the in house menu...? Why not exaggerate? I exaggerated with both the price and the distance to prove a point, that there is indeed a wide difference between inconveniences for customers when they are misled by advertising, from not at all, to rather a lot. Are we really to draw a line as the how much a customer needs to be inconvenienced before a business should honour the implied contact, or should it just be honoured in the first place? Link to comment Share on other sites More sharing options...
Stranza Posted January 13, 2012 Share Posted January 13, 2012 But according to the OP her mates also said "and as I had been told by others that this place served great food but it was just a bit pricey I thought we would give it a try." She'd checked the prices online. Her pals idea of pricey may be different to hers so she checked. They may think £50 for a table of four is expensive while the OP think's it's a bargain. She didn't go on the word of her pals and, after being warned it was pricey, complain. She checked the price online, decided it was within her range and went. To find it was higher than advertised. Link to comment Share on other sites More sharing options...
truman Posted January 13, 2012 Share Posted January 13, 2012 Why not exaggerate? I exaggerated with both the price and the distance to prove a point, that there is indeed a wide difference between inconveniences for customers when they are misled by advertising, from not at all, to rather a lot. Are we really to draw a line as the how much a customer needs to be inconvenienced before a business should honour the implied contact, or should it just be honoured in the first place? Have you missed the bit where I said I don't agree with what the restaurant appears to have done? Maybe there was some small print on the ad. Maybe the lower prices were for a particular time say before 6:00pm etc I don't know I was just adding to the discussion rather than doing the "get a solicitor and sue" bit.. (I can exaggerate as well ) Link to comment Share on other sites More sharing options...
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