tinfoilhat Posted March 2, 2012 Share Posted March 2, 2012 Go into a branch. I'm guessing that technically it's a phone only business account but if they think you'll make scene they suddenly become a bit more helpful and dare I say, human. Coop business banking is phone only as well I believe, although it is free. Most are rubbish, just different levels of rubbish. Link to comment Share on other sites More sharing options...
Darth Vader Posted March 2, 2012 Share Posted March 2, 2012 Are you phoning from a mobile? It's never cost me 35ppm to phone telephone banking. I do like your threat to leave - you have two overdrafts so I can't see them caring. And where do you think the bank makes most money? Off the customer with a few grand in a savings account, or off the poor sod who's overdrawn with charges upon charges with ridiculous overdraft fees? Link to comment Share on other sites More sharing options...
Cyclone Posted March 2, 2012 Share Posted March 2, 2012 Stop using the 0845 number. Look on your debit card, it has an 'overseas' number, use that, it's a standard land line number. Link to comment Share on other sites More sharing options...
Cyclone Posted March 2, 2012 Share Posted March 2, 2012 012260261010 Link to comment Share on other sites More sharing options...
gribz Posted March 2, 2012 Share Posted March 2, 2012 Saynoto0870 should help get a land line number. The overseas numbers sometimes won't work if you call from a UK number. http://www.saynoto0870.com/companysearch.php Link to comment Share on other sites More sharing options...
TJC1 Posted March 2, 2012 Author Share Posted March 2, 2012 Stop using the 0845 number. Look on your debit card, it has an 'overseas' number, use that, it's a standard land line number. Good thinking. I'll try this. On another note, on a completely seperate issue with the HSBC i wrote a letter to the CEO, and got this back: Dear Mr Colton Thank you for your e-mail addressed to the Chief Executive. I have passed your e-mail to a senior manager, within HSBC, who will investigate the matter and respond to you as soon as possible. Kind regards Sonia Lyseight Office of the Chief Executive, HSBC Bank plc Link to comment Share on other sites More sharing options...
TJC1 Posted March 2, 2012 Author Share Posted March 2, 2012 I figure its best to completely miss out the goons in the call centres and go straight for the BIG KAHUNA! lets see what happens!!! Link to comment Share on other sites More sharing options...
Cyclone Posted March 2, 2012 Share Posted March 2, 2012 Saynoto0870 should help get a land line number. The overseas numbers sometimes won't work if you call from a UK number. Yes it will. I use it all the time. Link to comment Share on other sites More sharing options...
gnvqsos Posted March 2, 2012 Share Posted March 2, 2012 Done it: Dear HSBC, I am writing to you in regards to two fee issues on my account. Firstly, I transfer money from Business to personal accounts. I cannot appear to do this online, therefore I need to make a phone call to the 0845 number. Having checked my itemised billing, it appears you have been charging 35p a min, which is far too much. Infact HSBC are my biggest utility cost in this respect. Secondly, the issue relates to a fee of £17. At the time I incurred this fee it was a bank holiday, and furthermore due to a system error I could not log on to your site despite repeated attempts. The situation meant I could not possibly transfer money - yet I have been charged despite attempts to manage my money in the correct manner. It cost me a further £5.90 +vat to resolve this matter with a phone call. In conclusion, I am regretably considering my options with regards continuing banking with your company. In resolution I now require the £17 fee recinded and an offer of compensation. Which I will consider in due course. If a suitable resolution is not found, I will elevate this complaint to the FSA within 14 days of your reply. Please reply within 14 days of this email with an offer for a swift resolution to this matter. Yours sincerely ......... Sent and received. Lets see what they say. They will not be offering you a job in communications-I am sorry but you have made some simple errors which devalues your response. Link to comment Share on other sites More sharing options...
Cyclone Posted March 2, 2012 Share Posted March 2, 2012 Do you think they're going to send his letter to the grammar police before considering the content? Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.