jacklev1 Posted March 18, 2012 Share Posted March 18, 2012 less than a year ago i got myself a power jet washer to clean my garden path with, got it out today to use and it would not work, so i returned it to the shop no names but a big outlet ,who say all items you buy have a 12month return policy or your money back, all i wanted was a replacement, but the same item in shop has a new order number now the same spec but i was told i had to pay an extra £30 i asked to speak to the manager who at first said i will have to pay it if i want the same pressure washer but he knocked a tenner off but i still have had to pay £20 extra this cannot be right in my oppinion last time i buy anything from A***S:huh: Link to comment Share on other sites More sharing options...
Strix Posted March 18, 2012 Share Posted March 18, 2012 knickers to their stock codes if the model number is the same, it's a like for like replacement take it up with head office - Argos are on a customer service drive Link to comment Share on other sites More sharing options...
cgksheff Posted March 18, 2012 Share Posted March 18, 2012 I thought that their 1st option on the 12-month policy was for them to repair the item? ... if not, then a replacement? ... and if that's not possible ... a refund? Link to comment Share on other sites More sharing options...
Guest sibon Posted March 18, 2012 Share Posted March 18, 2012 I thought that their 1st option on the 12-month policy was for them to repair the item? ... if not, then a replacement? ... and if that's not possible ... a refund? That is correct. The last time I returned something to Argos, the price had gone down. They replaced it and gave me change:) Link to comment Share on other sites More sharing options...
jacklev1 Posted March 18, 2012 Author Share Posted March 18, 2012 The manager told me this item had no repair centre for this jet washer To go to ,as that was my first question I asked Link to comment Share on other sites More sharing options...
Strix Posted March 18, 2012 Share Posted March 18, 2012 yep, so the guarantee is for replacement (not an unusual arrangement with some electrical goods) So long as the items had the same model number, he had no right to do that - contact head office, and let them know you're not crossing their threshold again Link to comment Share on other sites More sharing options...
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