Misleading advertising question

[WeX]

I'm not going to name and shame but recently I used the services of a shop in Sheffield. This shop advertised on their shop front windows a 20% student discount in 3 foot tall letters. There is no other text other then "20% Student Discount"

 

After using the service and coming to pay I whipped out my NUS card only to be told that they do not do student discount on Saturdays. I was directed to a small sign half obscured in the back that states they only do student discount on Mon-Fri.

 

Can they do this? The sign on the outside had no mention of the conditions, not even a small star like so many others. I felt as though I had been mislead by their advertising.

[Tsar Chasm]

It would certainly help if the information was clearly visible. Did you continue with the 'purchase' or decline?

I think having the info there covers there arses but, they are at fault maybe for attracting customers under concealed pretences if there is such a thing.

[WeX]

It would certainly help if the information was clearly visible. Did you continue with the 'purchase' or decline?

I think having the info there covers there arses but, they are at fault maybe for attracting customers under concealed pretences if there is such a thing.

 

erm, im trying not to give away who they are as i know its against the terms of use of this forum, so all I can say is you pay after using the service and at this moment I was told of the limitations of their huge advert.

[HeadingNorth]

I still would have refused to pay full price; let them sue for the difference if they think they have a valid case.

 

That said, it's usually wise to ask about such offers in advance, to avoid exactly this sort of scenario. You shouldn't have to ask - exceptions should be made clear in advance - but they aren't always, as you now know.

[iansheff]

I would have just said ok I will come back Monday and left.

[Chris_Sleeps]

I would have just said ok I will come back Monday and left.

If it's a service like an hairdressers, then you've already had the haircut. You can't refuse to pay and then come back Monday.

[HeadingNorth]

If it's a service like an hairdressers, then you've already had the haircut. You can't refuse to pay and then come back Monday.

 

You can refuse to pay more than the price they were offering on the window. Let them try to recover the difference in court.

[FACEBOOK]

I suppose it depends if you wanted to keep a good relationship with the shop in the future. Although the same could be said to them for your custom.

 

If I went into a shop purely on the basis of a discounted price advertised in the window with no other visible signs of any exceptions. I would pay them the discounted cost. I'm not blowing smoke, this has happened to me and I only paid the discounted price, they kicked up a fuss so I told them to go FThemselves and left. They didn't pursue me and rightly so. Putting a huge sale or discount sign in a window with a tiny sign hidden in the back doesn't cut it for me. Sadly many will just pay it.

[Tsar Chasm]

erm, im trying not to give away who they are as i know its against the terms of use of this forum, so all I can say is you pay after using the service and at this moment I was told of the limitations of their huge advert.

 

I bet there's some good shops either side though, refresh my memory

 

Probably, if the case was argued it may be that they'd have shown some goodwill.

[WeX]

I bet there's some good shops either side though, refresh my memory

 

Probably, if the case was argued it may be that they'd have shown some goodwill.

 

actually there isn't. But the good news is there is a new shop just down the road with its prices on the window and shock horror they actually charge you that price and its a heck of a lot cheaper!