RM - No wonder they're going down the pan

[Resident]

I've ordered an item from a company and requested tracked delivery as it's an international delivery (US)

 

Now the item isn't large or heavy yet I paid almost £30 for the service. Today I checked the tracking as I expected it to turn up today.

 

The last entry for the tracking states this:

 

Payment of charges - 05/15/12 4:24am

Item being held, addressee being notified

Arrival at Post Office 05/14/12 11:38pm

 

 

So they're expecting me to pay MORE postage, despite already paying for it, it's disgraceful IMO, not only that, I've had my post today but no card/letter notifying me of said issue.

 

I have paid another company who is technically sub-contracting RM for part of the service so in my mind the parcel should arrive to me regardless. Any and all short-fall in fees are between RM and the company that asked them to deliver.

 

There's no wonder no-one wants to use RM these days, inefficient and out to scam more cash out of customers via what I can only describe as ransom demands.

 

:rant::rant:

[Cyclone]

Are the additional charges from customs? RM couldn't know in advance what fee's would be applied, nor would it be able to pay them. At a guess it's T&Cs for international delivery said that additional customs fee's may be payable.

[Resident]

Are the additional charges from customs? RM couldn't know in advance what fee's would be applied, nor would it be able to pay them. At a guess it's T&Cs for international delivery said that additional customs fee's may be payable.

 

When I paid for the item, the delivery specified "inc Customs fees" - I assumed from that note that they'd already calculated the customs fee into the cost. It's only a small bit of plastic.

[Cyclone]

Fair enough, in that case I guess you need to find out what the fee's are for and then ask for RM to reimburse them.

[Redyam]

It's not Royal Mails fault that the company you ordered from didn't bother to pay the customs charges.