llamatron Posted June 11, 2012 Share Posted June 11, 2012 I asked for my clubcard account to be deleted years ago. I got a "sorry you are leaving" letter from them so they did acknowledge my request. I have recently had a letter from a company thanking me for my recent clubcard rewards purchase:confused: This letter could have been sent in error but it caused me to try and login to my old account. I was able to retrieve my password so they clearly still have my details-should I be worried? I emailed them and got a call this freephone number automated response. The woman I spoke to was talking BS (claiming that when I tried to login I created a new account:loopy:) So I gave up on that and have sent another, more formal email. If it is fraud can they do anything with a clubcard? I am not sure how worried to be? I can't get help on the phoneline without my clubcard number which obviously I do not have. I wish I had never shopped at that evil place! Link to comment Share on other sites More sharing options...
MonkeyLover Posted June 11, 2012 Share Posted June 11, 2012 Can you not get the clubcard number from the website? - or at least part of it. I would try sending them a letter by post, asking them to delete your account permanently. Good luck! Link to comment Share on other sites More sharing options...
llamatron Posted June 11, 2012 Author Share Posted June 11, 2012 Can you not get the clubcard number from the website? - or at least part of it. I would try sending them a letter by post, asking them to delete your account permanently. Good luck! no I need to verify my clubcard by giving my clubcard number before I can get to my account details. I am at one of those "computer says no" brick walls:hihi: I will write them a "whinging consumer" letter if they ignore this email, its just soooo frustrating when you can't get to a human without creating a new account to prove you are a "valued" customer-when in fact I refuse to buy anything from them. I really want to avoid giving them up to date personal information but its not going to happen! I am hoping telling them about a fraudulent claim via email will be enough to get them to reply....although we are talking about tescos! Link to comment Share on other sites More sharing options...
llamatron Posted June 12, 2012 Author Share Posted June 12, 2012 no I need to verify my clubcard by giving my clubcard number before I can get to my account details. I am at one of those "computer says no" brick walls:hihi: I will write them a "whinging consumer" letter if they ignore this email, its just soooo frustrating when you can't get to a human without creating a new account to prove you are a "valued" customer-when in fact I refuse to buy anything from them. I really want to avoid giving them up to date personal information but its not going to happen! I am hoping telling them about a fraudulent claim via email will be enough to get them to reply....although we are talking about tescos! epic fail: same automated response telling me they are getting loads of enquiries so I need to ring them-whats the point in having the email address then:loopy: Tescos-"******** since 1872" or something like that! Whinging consumer letter it is! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.