Bloomdido Posted June 14, 2012 Share Posted June 14, 2012 I have had my Samsung Galaxy Ace for four months. I really looked after it but it stopped charging recently. After the battery ran out, it died. I sent it back under warranty. The engineer's report states that I have to pay £65 for a fix as the damage was not covered on the warranty. It seems there was water ingress/condensation in the charger port. Just before it stopped working it was in my pocket when it was raining. My jeans got a bit damp. Is that how fragile these phones are? Why does my ten quid Alcatel phone keep working year after year, no matter what abuse it gets? To rub it in, I could have had free insurance through my bank account but I didn't register the phone. Has anyone had similar issues with phones under warranty? Link to comment Share on other sites More sharing options...
Rich Posted June 14, 2012 Share Posted June 14, 2012 Not really the same thing, but so far I've had my Galaxy S2 repaired twice under warranty, and before that I had an Iphone 3G which I also had repaired under warranty, which cost me £50 excess on the insurance. Link to comment Share on other sites More sharing options...
bigjoker Posted June 14, 2012 Share Posted June 14, 2012 I have had my Samsung Galaxy Ace for four months. I really looked after it but it stopped charging recently. After the battery ran out, it died. I sent it back under warranty. The engineer's report states that I have to pay £65 for a fix as the damage was not covered on the warranty. It seems there was water ingress/condensation in the charger port. Just before it stopped working it was in my pocket when it was raining. My jeans got a bit damp. Is that how fragile these phones are? Why does my ten quid Alcatel phone keep working year after year, no matter what abuse it gets? To rub it in, I could have had free insurance through my bank account but I didn't register the phone. Has anyone had similar issues with phones under warranty? Not long ago there was a story in the paper about mobiles and their warranties, seems this is a standard get out from the companies saying water damage is the problem. Get trading standards involved see if they can help you out. Link to comment Share on other sites More sharing options...
Leah-Lacie Posted June 14, 2012 Share Posted June 14, 2012 Yes, I had my Samsung Galaxy for a whole 3 days before it wouldn't turn on. They asked if I had had it in the rain, no, I haven't even taken it outside! In the bathroom? No. In the kitchen? Yes. The kitchen is too steamy for it apparently, steam from pans or a kettle can water damage the fragile parts. Link to comment Share on other sites More sharing options...
TJC1 Posted June 15, 2012 Share Posted June 15, 2012 Take the phone apart and dry out somewhere warmish. If it still doesn't work send it off. If they try the water damage trick then you know It's a lie. Condensation doesn't stay internally if It's been dryed out. Link to comment Share on other sites More sharing options...
the_rudeboy Posted June 15, 2012 Share Posted June 15, 2012 Seems like the old 'water damage' line is a standard fob off. LG used it when my daughters phone packed up after 3 months. They wanted £60 to repair it, when a new one could be bought for £59.99. The cheeky sods even tried to blag £ 20 out of me to send the broken phone back to me, I just told them I'd happily collect it from the shop I dropped it off at originally and how they got it there was up to them. It was there two days later at no cost to me. Link to comment Share on other sites More sharing options...
Alcoblog Posted June 15, 2012 Share Posted June 15, 2012 My old Nokia N95 went through a complete No 4 cycle in the washing machine. Took the back off and left it on a radiator for a day or so and it worked fine for another three years! I opted (by poor recommendation) for the i-phone 4S when I decided to upgrade ... it was broken even straight from the box (camera didn't work) Swapped it for the Nokia Lumia 800 which is far superior. It got left out in the rain last week (whilst I was gardening) but works fine. Link to comment Share on other sites More sharing options...
truman Posted June 15, 2012 Share Posted June 15, 2012 Take the phone apart and dry out somewhere warmish. If it still doesn't work send it off. If they try the water damage trick then you know It's a lie. Condensation doesn't stay internally if It's been dryed out. If the components have already been damged by being used when wet drying it out won't fix them... Link to comment Share on other sites More sharing options...
MonkeyLover Posted June 15, 2012 Share Posted June 15, 2012 Take the phone apart and dry out somewhere warmish. If it still doesn't work send it off. If they try the water damage trick then you know It's a lie. Condensation doesn't stay internally if It's been dryed out. You could also use a hairdryer on it. Link to comment Share on other sites More sharing options...
hotrock Posted June 15, 2012 Share Posted June 15, 2012 If i remember correctly the phone has a couple of little stickers inside that change colour when wet, nearly all new phones have these now, so that repair companies can tell at a glance if it has ever been in a wet/damp environment. Link to comment Share on other sites More sharing options...
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