TJC1 Posted October 24, 2012 Share Posted October 24, 2012 Bought a ticket from trainline online but made a mistake with the destinations - phoned up the second after for a cancellation, refund or transfer. Trainline won't do it because it's online! wtf! So now, can't sell it, they do not offer refunds and can't transfer the e-ticket because you need original card. I mean I haven't even got the ticket so I don't know how they can get away with not offering customer service... I must have booked 1000 tickets with trainline, but now they will never get another penny of my money, it's bad for them. I have contacted citizens advice , they mentioned 'distance selling regulations' but then I found out rail companies are exempt!!! the best thing to do i put in a formal letter of complaint. Does anybody know of any legislation I can hit them with to get my money back? Link to comment Share on other sites More sharing options...
llamatron Posted October 24, 2012 Share Posted October 24, 2012 you need a photo of yourself pointing at the ticket and looking glum in a newspaper! Link to comment Share on other sites More sharing options...
TJC1 Posted October 24, 2012 Author Share Posted October 24, 2012 I mean with everything online there is a cooling off period of 7 days...even a gym membership or mobile phone contract which is notoriously hard to get out of, this applies, why is this online company any different? aarrrgh! Link to comment Share on other sites More sharing options...
TJC1 Posted October 24, 2012 Author Share Posted October 24, 2012 you need a photo of yourself pointing at the ticket and looking glum in a newspaper! Is it worth my bother? I just want my money back, I'd even pay for a transfer...just offer me something, anything... Link to comment Share on other sites More sharing options...
Resident Posted October 24, 2012 Share Posted October 24, 2012 IIRC there are at least 2 or 3 confirmation screens before you're charged for the tickets so why didn't you noticed this mistake on those before you hit pay? I agree that it's bad that Trainline won't refund them but it is your own fault for not checking on those screens. Link to comment Share on other sites More sharing options...
TJC1 Posted October 24, 2012 Author Share Posted October 24, 2012 Because I was tired and I got the destinations the wrong way round...sh@t happens. The point is this will have happened to a number of other people who have also lost their money. I will write a letter today and see if I get my money back...if I do, I will be sending this to OFT because trainline are obviously culpable. Link to comment Share on other sites More sharing options...
truman Posted October 24, 2012 Share Posted October 24, 2012 Because I was tired and I got the destinations the wrong way round...sh@t happens. The point is this will have happened to a number of other people who have also lost their money. I will write a letter today and see if I get my money back...if I do, I will be sending this to OFT because trainline are obviously culpable. They're not culpable..they sold you what you asked for... Link to comment Share on other sites More sharing options...
TJC1 Posted October 24, 2012 Author Share Posted October 24, 2012 They're not culpable..they sold you what you asked for... Now I require a refund / transfer or to be able to sell the goods. That's fair I think. You would not buy some clothes / a car / a phone / anything online without being able to refund/transfer etc.? consumer rights and all that... Can anyone offer any useful advice ?? Link to comment Share on other sites More sharing options...
truman Posted October 24, 2012 Share Posted October 24, 2012 Now I require a refund / transfer or to be able to sell the goods. That's fair I think. You would not buy some clothes / a car / a phone / anything online without being able to refund/transfer etc.? consumer rights and all that... Can anyone offer any useful advice ?? Yeah..take a bit more care online.. Sorry... what do the Ts and Cs say...? Consumer rights..? If you'd bought the wrong thing at a shop do you automatically get a refund/exchange etc? Is there any onus on the business to do that if there isn't a fault with it? Genuine question. Link to comment Share on other sites More sharing options...
quisquose Posted October 24, 2012 Share Posted October 24, 2012 IIRC there are at least 2 or 3 confirmation screens before you're charged for the tickets so why didn't you noticed this mistake on those before you hit pay? I agree that it's bad that Trainline won't refund them but it is your own fault for not checking on those screens. It's his fault for not checking the screens, that he's bought something he doesn't want. It's Trainline's fault for being unreasonable, that they won't have TJC1 as a customer again. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.