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Norfolk Arms - what happened??


Nerra

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what a sad life you must live

 

Wow, that's funny I was literally just looking at your Scirocco thread having owned various dubs in my time including two G60's, 4 valvers and currently a supercharged R32 engined mk2 Golf.

 

Would have liked to have helped you out but my life is obviously too sad.

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Wow, that's funny I was literally just looking at your Scirocco thread having owned various dubs in my time including two G60's, 4 valvers and currently a supercharged R32 engined mk2 Golf.

 

Would have liked to have helped you out but my life is obviously too sad.

 

afraid so. golf sounds interesting tho, id like mine to go round corners as well though.

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Hi, Steve from The Norfolk Arms (Ringinglow) here,

 

I've just been made aware of this thread through a link on our Facebook timeline. I have posted a response to the original poster on the Facebook thread, and would like to share it here, since the issue is in the public domain.

 

Hi ******,

Please accept my apologies, we're currently looking into this after the thread on Sheffield Forum was brought to our attention.

We launched a new menu on the day of your visit, but the Steak Burger and Steak & Ale pie that you had are both long term favourites, which we have served to a consistent high standard for several years. Any drop from our usual standards is taken seriously. The pies are made on site and the mixtures can occasionally be unevenly distributed - this is obviously an issue that we need to monitor with more care. The burger clearly wasn't cooked with the care required...again, this will be looked into.

 

I have spoken to the duty manager from Wednesday night, and she has told me that she would have taken further action at the time, but she wasn't aware of the issues with the pie and second burger, despite asking how they were when she cleared your table.

 

I would appreciate you giving us the chance to rectify the situation, and invite you to contact me by e-mail (steve@norfolkarms.com) or by private message on here to discuss this.

 

Apologies once again for your experience, I hope to hear from you soon.

Steve.

 

We always take complaints seriously as we have a good reputation and would like to maintain this. We appreciate any feedback, good or bad.

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