willowwisp2 Posted December 29, 2012 Share Posted December 29, 2012 Had the usual problems with Indian call centre after attempting to report an ATM malfunction. Subsequently received a letter from HSBC regarding the problem I had encountered but unfortunately, and obviously as a result of the language barrier, the letter referred to completely the opposite of what I had tried to communicate. Consequently had to attend M/hall branch to make a formal report. Once in the M/hall, branch I was put through to customer complaints to be told that if I paid £12.+ per month one of the benefits would be permanent access to a UK call centre. As if I'm about to pay approx £140 a year to gain access to a service that should be provided already? Before someone comes on implying this a race issue - it isn't. What would be the point putting me into an Indian call centre to resolve an Asian person's issue if I couldn't adequately speak their language? Link to comment Share on other sites More sharing options...
sheffgrow Posted December 29, 2012 Share Posted December 29, 2012 i had the same problem with t mobile but that was a thai call centre, they didnt have a clue Link to comment Share on other sites More sharing options...
Frazer1974 Posted December 29, 2012 Share Posted December 29, 2012 To be fair, most banks use foreign call centres, not just HSBC. Link to comment Share on other sites More sharing options...
bulldog D Posted December 29, 2012 Share Posted December 29, 2012 Sorry If I sound a bit trite, but can't you just switch your business to another bank or even a building society that won't present you with this issue! Link to comment Share on other sites More sharing options...
JFKvsNixon Posted December 29, 2012 Share Posted December 29, 2012 I use HSBC and apart from some IT help I've never been put through to a foreign call centre, unless you include Wales. Link to comment Share on other sites More sharing options...
rodnreeluk Posted December 29, 2012 Share Posted December 29, 2012 Sorry If I sound a bit trite, but can't you just switch your business to another bank or even a building society that won't present you with this issue!Should be a good point - but how do you go about find one? Link to comment Share on other sites More sharing options...
Andy Posted December 29, 2012 Share Posted December 29, 2012 Natwest don't use foreign call centres. Link to comment Share on other sites More sharing options...
Cyclone Posted December 29, 2012 Share Posted December 29, 2012 I use HSBC and apart from some IT help I've never been put through to a foreign call centre, unless you include Wales. How strange, I'm pretty sure it's a foreign call centre whenever I call them. Link to comment Share on other sites More sharing options...
sheffgrow Posted December 29, 2012 Share Posted December 29, 2012 Have you noticed when you are buying a product from people you are put through to an english call centre and then when they have got your business you are put through to people in far flung lands who have no understanding of any point you are trying to get across Link to comment Share on other sites More sharing options...
max Posted December 29, 2012 Share Posted December 29, 2012 If you want to switch to an online bank then Smile, part of Co-op Bank, have a UK based call centre. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.