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Automated phone contact from hospital.


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Its not all that good (as pointed out in previous threads) if its an appointment you don't want your Partner/children/mum/dad or anyone else who may live in your house and answer your phone to know about

 

 

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I know what happened to Data Protection!

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Its not all that good (as pointed out in previous threads) if its an appointment you don't want your Partner/children/mum/dad or anyone else who may live in your house and answer your phone to know about

 

Yes granted that could be a problem, although as has been said you can request that they do not ring. Patients need to be made aware that they can do this though because obviously they don't know.

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The phone has just rang, I picked it up and it was an automated call from the Northern General hospital reminding me of an appointment I have next week. It asked me if I would be attending the appointment, I figured I had to say "yes" out loud, so I did, which felt a bit weird; it then thanked me and then ended.

 

Is this horrible impersonal service the norm? I hope not because I dont want to live in that kind of a society.

 

Had my call today @ 6pm from cardiology at NHG, and I welcome them, TBH I'm good with my appointments but if I get a bit forgetful, it jogs my memory. I personally think its a great service that is given by the hospitals. I had one a few weeks ago & the wife answered it, it then asked if she were me, she said no, and it rang back the next day when I was able to take; no harm done:thumbsup::thumbsup:

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A doctor told me that referrals to specialist at the hospital cost hundreds of pounds so if they're missed...it's a huge waste.

 

I don't get your problem.

 

I appreciate the reminder, thats not my gripe, but what happened to speaking to a human being on the phone instead of these automated messages?

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Quote:

 

Originally Posted by Super Hans

 

A doctor told me that referrals to specialist at the hospital cost hundreds of pounds so if they're missed...it's a huge waste.

 

I don't get your problem.

 

I appreciate the reminder, thats not my gripe, but what happened to speaking to a human being on the phone instead of these automated messages?

 

It saves money in wages doesn't it, its the way forward in their opinion, what with all the cutbacks

 

 

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