Squiggs Posted February 1, 2013 Share Posted February 1, 2013 Be warned - when I phoned them up today after making payment on this account last night, they denied any knowledge of the payment, despite my having confirmation - only cancelling the summons after my phone call stating that they wouldn't have record of payment until Monday. It's a complete joke, one minute they say I owe one sum, then they change it. This summons was from a revised bill with no payment due dates at all, my last payment was an installment on a different bill. I used to pay by Direct Debit but they keep changing the bills and instead of altering the DD amount like, for instance Gas suppliers do when your bill changes, they cancel everything then chase you for not paying. Last year they sent me a demand and threat for £90 from 2001 - after not a word since 2001, AFAIK the account was settled, and they can't claim a penny after so long without contact but they still tried it. I wouldn't mind so much if I hadn't been unaware of the need to put a claim in for 25% council tax discount years back, for 4 years, so I've overpaid a whole year's worth of tax that I cannot claim back. But if I'm 10p short this year I get whacked for it. (My fault, what's done is done but you can see how it irritates) I also got made liable for a years worth of CT benefit paid to another tenant one year after he left, they cancelled his claim retrospectively and invoiced me for it Now I have to go through all my payments and work out what I've paid because I have another bill arrived in December that I thought was superceded by the one that arrived in January but now seems wasn't. But seems to me that if you paid over the phone last night, then your summons for today will have stood as they won't know you've paid them until Monday Link to comment Share on other sites More sharing options...
Guest Posted February 1, 2013 Share Posted February 1, 2013 summons is irrelevant really. no further action or cost would be added to 7 days after. and they may issue a liability order. Link to comment Share on other sites More sharing options...
amy 20 Posted February 1, 2013 Share Posted February 1, 2013 In the 1/2 hour that you've been on this forum, you could have rung them and had it all sorted !!! I dont think so. Ive rang 5 times today and gave up after waiting 20 mins a time in a queue. Link to comment Share on other sites More sharing options...
pinkfreckles Posted February 2, 2013 Author Share Posted February 2, 2013 I'm just shocked it's this bad. I know SC are bad but...my god. I moved out of my parents around August time so this is the first time I've been paying council tax. A letter like that has scared the crap out of me. If they had informed me of the correct amount that I should have been paying - I wouldn't have been in this mess. What upset me the most was, when I finally got through, it was very much "ahh don't worry - It's only a bill these things happen". Yeah well...it has terrified me!!! Sorry everyone else is having an issue. I've sent them a complaint via email (doubt it will be looked out). I'm just lucky i was able to sort it and didn't incur court costs etc. Link to comment Share on other sites More sharing options...
Vaati Posted February 2, 2013 Share Posted February 2, 2013 Story is on front of the star today. http://www.thestar.co.uk/news/business/sheffield-council-tax-blunder-causes-misery-1-5377303 Link to comment Share on other sites More sharing options...
pinkfreckles Posted February 2, 2013 Author Share Posted February 2, 2013 Story is on front of the star today. http://www.thestar.co.uk/news/business/sheffield-council-tax-blunder-causes-misery-1-5377303 Thanks for that!! I can't believe it - morons!! I'm lucky I got through to speak with them. Link to comment Share on other sites More sharing options...
dawny1970 Posted February 2, 2013 Share Posted February 2, 2013 Interesting what the solicitor said in the article tho!! Link to comment Share on other sites More sharing options...
cgksheff Posted February 2, 2013 Share Posted February 2, 2013 Story is on front of the star today. http://www.thestar.co.uk/news/business/sheffield-council-tax-blunder-causes-misery-1-5377303 ... and you couldn't make it up .... The Linkedin profile of the photostar of that article says that she is a ........ "Customer service advisor" for .................. Capita! Link to comment Share on other sites More sharing options...
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