dvp82 Posted September 12, 2013 Share Posted September 12, 2013 I think it's poor form of Stagecoach to charge a fee like that on a lost property service, it should be run because it's good customer service to do so. Although I'm not sure what the mans disability had to do with the story apart from trying to gain a few sympathy votes maybe. Link to comment Share on other sites More sharing options...
nikki-red Posted September 12, 2013 Author Share Posted September 12, 2013 It was the percentage thing that really got me thinking. Obviously when its a wallet/money its easy to work out, but what if its a lost mobile phone/item of jewellery etc? Link to comment Share on other sites More sharing options...
ECCOnoob Posted September 12, 2013 Share Posted September 12, 2013 A man in Fife left his wallet on a Stagecoach bus, and was asked to pay £27.50 to get it back! Apparently its company policy to take 12 per cent of the value, plus an extra 50p ‘admin fee’ to return missing items. Unbelievable! http://metro.co.uk/2013/09/12/greedy-bus-company-charges-disabled-dad-30-to-return-lost-wallet-3966002/?ITO=facebook Not really. Running a lost property department costs money. You dont just get an item and bung it into a box. It has to be booked in, cataloged, securely stored, retrieved and returned to the right individual. That involves staff and they need to paid. There are entire companies, like this one, whose sole business is running lost property departments. http://www.excess-baggage.com/lost_property/lost_property.php Bit of a non story in my opinion. Wonder if they would have been so outraged if he was not "disabled". For a more sensible story, have a look at this article from a few years ago about the London Transport Lost Property Office. That shows what it takes to run one... http://www.dailymail.co.uk/news/article-1025098/Welcome-Lost-Property-Office-Your-coffins-.html Who do you think should fund it? Link to comment Share on other sites More sharing options...
Stan Tamudo Posted September 12, 2013 Share Posted September 12, 2013 Not really. Running a lost property department costs money. You dont just get an item and bung it into a box. It has to be booked in, cataloged, securely stored, retrieved and returned to the right individual. That involves staff and they need to paid. There are entire companies, like this one, whose sole business is running lost property departments. http://www.excess-baggage.com/lost_property/lost_property.php Bit of a non story in my opinion. Wonder if they would have been so outraged if he was not "disabled". For a more sensible story, have a look at this article from a few years ago about the London Transport Lost Property Office. That shows what it takes to run one... http://www.dailymail.co.uk/news/article-1025098/Welcome-Lost-Property-Office-Your-coffins-.html Who do you think should fund it? I can't imagine the lost property office at Dunfermline bus station being anything like that. Link to comment Share on other sites More sharing options...
boyfriday Posted September 12, 2013 Share Posted September 12, 2013 I can't imagine the lost property office at Dunfermline bus station being anything like that. Surely you're lost if you ever end up at Dunfermline bus station?! Link to comment Share on other sites More sharing options...
Happ Hazzard Posted September 12, 2013 Share Posted September 12, 2013 Sounds like a massive con to me. I can understand a small charge but £27.50 is bang out of order. I left my wallet on the bus once and got it back for free. Link to comment Share on other sites More sharing options...
muckymurphy Posted September 12, 2013 Share Posted September 12, 2013 now i know why so much lost property ends up at auction houses. transport companies are earning a fortune either way. wonder why so much stuff ends up on the police bumblebee auction site...... ahem! Link to comment Share on other sites More sharing options...
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