mlfc Posted July 24, 2014 Share Posted July 24, 2014 The big 6 are terrible but a lot of the smaller companies are good. This is useful http://www.which.co.uk/switch/energy-suppliers/energy-companies-rated Link to comment Share on other sites More sharing options...
Olive Posted July 25, 2014 Share Posted July 25, 2014 (edited) The big 6 are terrible but a lot of the smaller companies are good. This is useful http://www.which.co.uk/switch/energy-suppliers/energy-companies-rated Yeah - agree, we're with Utility Warhouse ourselves, they've been great. We were lumbered with NPower by the tenants when they moved out. Will never have anything to do with them again if I can help it. ---------- Post added 26-07-2014 at 18:26 ---------- Well, my flabber has been truly gasted! I decided to give the last guy I spoke to a chance, and wait to see what the latest bill was before I wrote to the complaints department. A letter arrived today. Expecting another fictitious bill, I'm chuffed to say they've sent a letter apologising for all the faff (they've had computer problems) and writing off the outstanding owed! I wonder if this will be the end of it? Edited July 26, 2014 by Olive Link to comment Share on other sites More sharing options...
Olive Posted August 13, 2014 Share Posted August 13, 2014 Well, I was right to be cautious. Received gas and electric bill reminders today. Nothing like any of the previous estimates, no clue in the bills as to what dates or readings these new imaginary numbers are base on. Time to take it to the complaints department I think. Link to comment Share on other sites More sharing options...
hyper Posted August 13, 2014 Share Posted August 13, 2014 start logging your time spent on this and then apply a reasonable rate to this time. I'd say your earnings after tax per hour is reasonable - that is what you are worth. Add on anything else - stationery, postage etc. Then invoice them monthly. Failure to pay by them I would take to the small claims court. It's hassle, but will hopefully focus their minds. Link to comment Share on other sites More sharing options...
Olive Posted August 13, 2014 Share Posted August 13, 2014 It's tempting. By my reckoning it's taken up well over a working day of my time so far. I called them earlier and guess what, they've no record of the letter that was sent that apologised and wrote off the outstanding amounts (not that they managed to ever calculate what those were!). They reckoned they would honour this letter as long as I can prove it was sent! Honestly, talk about adding insult to injury. Anyway I've sent an email to the address Norseman gave earlier as well as cc-ing the general inquiries email address the advisor told me to use. Link to comment Share on other sites More sharing options...
L00b Posted August 13, 2014 Share Posted August 13, 2014 (edited) I called them earlier and guess what, they've no record of the letter that was sent that apologised and wrote off the outstanding amounts (not that they managed to ever calculate what those were!). They reckoned they would honour this letter as long as I can prove it was sent! That one is fairly easy. Make a photocopy, enclose the copy with a 'salty' () complaints letter referencing your latest conversation above, and send by recorded delivery. I'll never say it and post it enough on here and elsewhere: in this type of situations, always use hardcopies sent by recorded delivery, so you have court-grade evidence of what was sent to whom and received when. Edited August 13, 2014 by L00b Link to comment Share on other sites More sharing options...
Olive Posted August 13, 2014 Share Posted August 13, 2014 That one is fairly easy. Make a photocopy, enclose the copy with a 'salty' () complaints letter referencing your latest conversation above, and send by recorded delivery. I'll never say it and post it enough on here and elsewhere: in this type of situations, always use hardcopies sent by recorded delivery, so you have court-grade evidence of what was sent to whom and received when. Thanks Loob. They've been emailed a scanned copy with a very detailed letter of complaint. If I don't get a response this week, it will be forwarded to the ombudsman. Link to comment Share on other sites More sharing options...
Gardenmania Posted August 14, 2014 Share Posted August 14, 2014 get the regulators involved ---------- Post added 14-08-2014 at 08:35 ---------- regulator needs to be involved Link to comment Share on other sites More sharing options...
Olive Posted August 19, 2014 Share Posted August 19, 2014 Well, I hadn't heard anything, not even an email receipt, so I called again today. Using the executive complaints email address seems to have done some good, as I now have a named person and a direct number for them, who is dealing with the issue. She still wants to charge me, despite the letter from customer services, which wrote off the outstanding money. The ombudsman option might still be needed...... Link to comment Share on other sites More sharing options...
monkeygirl Posted August 19, 2014 Share Posted August 19, 2014 once i had a named person it went quicker - although i still took it to the ombudsman. i only got about £30 compensation and that was after being over-charged over £1000 (they took it out of my account and wouldn't give it back). argument went on for about 6 months. was so stressful but the ombudsman said that's all people generally get and they see it all the time. i spent well over £30 in phone calls let alone time Link to comment Share on other sites More sharing options...
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