muckymurphy Posted April 23, 2014 Share Posted April 23, 2014 Been 'doing' ebay for about 6 months, getting rid of things I no longer want and its gone great so far, but I suppose it had to happen, today I have had my first.....""item is not the colour I expected, looks blue in the photo but its black and I already have a black one so I want my money back or else"".....the item is a designer scarf worth a good bit but sold for £25, I have looked again at my photos on ebay and I have to admit that on one photo (there are several) the border does look blue, but on the other photos it is clear that the border is black and in my description I have not mentioned any colours other than to say it is vibrant. Anyway, I have offered a refund once she returns it to me, but I wondered if anyone else has experience of this as I have an awful feeling that I am being conned as I have heard of people buying designer and returning fakes, but hey ho, will put it down to experience. when you get the item back and it IS what you sent. refund the sale price but not the post and packing. you are not obliged to refund their original post or their return post. if in doubt, ring ebay. but wait while you get it back. communicate with the buyer through ebay messages and save all messages. in future make sure colour, size etc are in the description. buy it now customers can cancel an order within a 7 day period. remember this if you offer buy it now. Link to comment Share on other sites More sharing options...
lukeferrit Posted July 20, 2014 Share Posted July 20, 2014 I use ebay quite often and so far I haven't had any of the problems mentioned here. But thank you all for your tips and advice, it may come in handy at some time. Link to comment Share on other sites More sharing options...
Waldo Posted July 20, 2014 Share Posted July 20, 2014 Just out of curiosity, do distance selling regs still apply for private sellers on eBay? Or are they only applicable to trade? Link to comment Share on other sites More sharing options...
milquetoast1 Posted July 20, 2014 Share Posted July 20, 2014 In my opinion eBay is not a level playing field anymore, and I am totally put off selling expensive items other than cash/collection. I've got an expensive watch that I want to sell, and 6 years ago wouldn't have hesitated putting it on eBay but not now. Too risky. Another annoyance is the BIN facility, which they charge you for and then disappears as soon as a bid is placed. Link to comment Share on other sites More sharing options...
Norseman Posted July 20, 2014 Share Posted July 20, 2014 Timewasters/non payers and those who complain about an accurately described item get my back up. The non payers seem to come out in force around Christmas, as for the others get them to return the item to you and ensure that its the exact same item - I sold an industrial sized toner cartridge for a large HP printer, fortunately for me I added the serial number to the auction. The buyer claimed it was damaged, sent it back and hey presto not my item. Gave the evidence to ebay and I won....doesn't happen very often Collection can be dodgy as well especially when you're expecting one person and the whole dodgy family turn up. I've had this once, made them all stand outside in the rain whilst I dealt with the said buyer (there were 12 of them)!!! Now I ensure they come alone or 2 if the item is heavy. Link to comment Share on other sites More sharing options...
Stan Tamudo Posted July 20, 2014 Share Posted July 20, 2014 Timewasters/non payers and those who complain about an accurately described item get my back up. The non payers seem to come out in force around Christmas, as for the others get them to return the item to you and ensure that its the exact same item - I sold an industrial sized toner cartridge for a large HP printer, fortunately for me I added the serial number to the auction. The buyer claimed it was damaged, sent it back and hey presto not my item. Gave the evidence to ebay and I won....doesn't happen very often Collection can be dodgy as well especially when you're expecting one person and the whole dodgy family turn up. I've had this once, made them all stand outside in the rain whilst I dealt with the said buyer (there were 12 of them)!!! Now I ensure they come alone or 2 if the item is heavy. Lovely post. It's going to be a pleasure to deconstruct. Link to comment Share on other sites More sharing options...
mart Posted July 22, 2014 Share Posted July 22, 2014 Lovely post. It's going to be a pleasure to deconstruct. Which part of that post do you not understand? It makes sense to me, and no spelling errors:huh: Link to comment Share on other sites More sharing options...
Frederick1 Posted July 22, 2014 Share Posted July 22, 2014 Whatever you do, do NOT send a refund until you have got the item back and checked it is what you sent. If they want a refund then the item once again belongs to you when you get it back. :roll: Link to comment Share on other sites More sharing options...
Cyclone Posted July 22, 2014 Share Posted July 22, 2014 Just out of curiosity, do distance selling regs still apply for private sellers on eBay? Or are they only applicable to trade? Only to trade. Link to comment Share on other sites More sharing options...
Norseman Posted July 22, 2014 Share Posted July 22, 2014 Lovely post. It's going to be a pleasure to deconstruct. I'm not sure what you don't understand about it.. Have you never attended school?? Link to comment Share on other sites More sharing options...
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