Jewells61 Posted January 14, 2015 Share Posted January 14, 2015 Just to let people be aware of the postal rip off. We had 2 "can't deliver your letter as there is insufficient postage." 1 is a birthday card,the other a DVD in a case in an envelope. The birthday card required an extra 20p + £1 handling charge.Upon questioning the counter assistant at Pit Lane sorting office why this wasn't delivered the assistant said because there is a badge in the corner and wouldn't fit in their measurement of a letterbox. The DVD required 11p extra + £1 handling charge.This had been taken to the post office and weighed however the assistant said staff at post offices don't check if they will the measuring letterbox. By going to the post office the 2 people thought they had done the right thing. A complaint has been made and I am awaiting their response. Link to comment Share on other sites More sharing options...
No User Name Posted January 14, 2015 Share Posted January 14, 2015 Where is the scam here, please? ---------- Post added 14-01-2015 at 17:43 ---------- Thread title change as it obviously isn't a "scam", everything seems to be a scam on Sheffield Forum. Link to comment Share on other sites More sharing options...
mda03cn Posted January 14, 2015 Share Posted January 14, 2015 Where is the scam here, please? I'm presuming that the rip off is that if you take a parcel into the post office and they give you a price to deliver an item, you would hope they would honour it. They shouldn't be asking the recipient to pay extra because they have miscalculated the cost or failed to take the dimensions of the package into account. This is before you consider the £1 administration charge. If you calculate the postage yourself and print off a prepaid label and it's incorrect that's a different matter. Link to comment Share on other sites More sharing options...
No User Name Posted January 14, 2015 Share Posted January 14, 2015 In which case it's probably a staff training issue and nothing a complaint would sort out, it certainly isn't a "scam" though as the OP originally claimed. Link to comment Share on other sites More sharing options...
mda03cn Posted January 14, 2015 Share Posted January 14, 2015 In which case it's probably a staff training issue and nothing a complaint would sort out, it certainly isn't a "scam" though as the OP originally claimed. Yes, I agree. It wouldn't be worth the Royal Mail or parcelforce's reputation to rip customers off for a pound. It's probably due to the fact that the role of post office staff has changed. Link to comment Share on other sites More sharing options...
Resident Posted January 17, 2015 Share Posted January 17, 2015 What about the "unauthorised personal loans" they give you for parcels incoming from overseas then charge you £8 for the privilege whilst making you go get your parcel from the depot? Ordered something from the states and it had a customs instructions option on the delivery slip for customs to call recipient should any taxes be due. RM took it upon themselves to pay the taxes, fail to deliver the item and demand reimbursement plus £8 "handling". Link to comment Share on other sites More sharing options...
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