Sale of good act / extended warranties / advice..

[neeeeeeeeeek]

After a bit of advice..

 

A friend bought a camera, (Over £300) took out an extended warranty.

 

Camera went wrong in the original warranty period so was logged as faulty. It still worked so was a while before taking it back (zoom function used to stick intermittently)

 

It was sent away and came back with the same fault

 

Returned it again, came back, same fault.

 

Returned it again, came back, same fault

 

4th time they fixed it.

 

Used it twice and now the lens has frozen.

 

Shop where it was purchased (Jessops) said that the warranty being extended means any issues need to be taken up with the company who supply the extended warranty and it's out of their hands. Although Jessops are the people who supplied the camera, the warranty, and have processed the return every time.

 

Surely the camera is not fit for purpose. Would Jessops not be responsible for it under the sale of goods act? Basically we want a refund or a brand new replacement.

 

Any advice appreciated.

[cgksheff]

You are correct.

Work with the Sale of Goods Act and ignore the warranties.

Jessops are legally obliged to sort this out.

[Obelix]

The warranty is with Jessops since it's effectivly the same fault. They've had three attempt to fix it, I'd be demanding a replacement or refund as they cannot fix the existing fault.

 

http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

 

Under the Sale of Goods Act, the retailer must either repair or replace faulty goods 'within a reasonable time but without causing significant inconvenience'.

 

If the seller doesn't do this, you're entitled to claim either:

 

• a reduction on the purchase price, or

• your money back, minus an amount for the usage you've had of the goods (called recision)

 

If the retailer refuses to repair the goods, and they won't replace them either, you may have the right to arrange for someone else to repair your item, and then claim compensation from the retailer for the cost of doing this.

[dawny1970]

if its bought crom jessops and warrenty from them then its jessops who you have conract with under sales of goods act...if in doubt speak to manager...get their nane and remind them sales of goods act

[neeeeeeeeeek]

Will give it a go, thanks

[geared]

Yep, they're trying to pull a fast one because they've diddled around for so long.

If the fault has been there from the beginning it doesn't matter how long it's been, you've obviously given them enough chances to sort the issue out.

[neeeeeeeeeek]

Hmmm, it seems that Jessops went under and re-emerged as... Jessops! but a different company, so technically, they are not responsible for it..

[Mr Bloom]

Hmmm, it seems that Jessops went under and re-emerged as... Jessops! but a different company, so technically, they are not responsible for it..

 

Thing is neeeeeeek, it's the same name - Jessops - and THAT is what people will remember - if they, or others have had less than satisfactory service - that's all that matters. Shame them - try getting in touch with The Star Action Desk, if it still exists.

[on-the-edge]

If your friend bought the camera with a credit card then if all else fails he has a valid claim against the credit card company, they are equally liable as the original seller ...... this applies only to credit cards not debit

[spilldig]

If your friend bought the camera with a credit card then if all else fails he has a valid claim against the credit card company, they are equally liable as the original seller ...... this applies only to credit cards not debit

 

I was told by my bank, Santander, that it also applies with their debit cards.