lookleft Posted July 6, 2015 Share Posted July 6, 2015 Not tried a System restore yet.... This guy from micro pc did show all the errors on the system - it's those I need to deal with! What do you mean by make an image? It is a scam to get you to pay... Making an image is easy and free. I use Macrium Reflect and has been 100% reliable over the past three years of use. Link to comment Share on other sites More sharing options...
Solomon1 Posted July 6, 2015 Share Posted July 6, 2015 It is a scam to get you to pay... Making an image is easy and free. I use Macrium Reflect and has been 100% reliable over the past three years of use. Do you mean a back up copy? Link to comment Share on other sites More sharing options...
PeteMorris Posted July 6, 2015 Share Posted July 6, 2015 Do you mean a back up copy? An image is different to a copy (as I understand)...An image is an exact replica of all your files and hidden files and configurations, so that if you have to restore it at some point it will be exactly as it was when you made the image. A copy is only a copy of the files, which is ok, but you won't be able to use it to restore your whole system. If that makes sense. Link to comment Share on other sites More sharing options...
Solomon1 Posted July 6, 2015 Share Posted July 6, 2015 An image is different to a copy (as I understand)...An image is an exact replica of all your files and hidden files and configurations, so that if you have to restore it at some point it will be exactly as it was when you made the image. A copy is only a copy of the files, which is ok, but you won't be able to use it to restore your whole system. If that makes sense. Ok thanks Pete This laptop is only a couple of months old - don't really want to reset it already! Issues are: 1. Intermitently can't copy and paste 2. Intermittent Firefox crashes 3. Silverlight issues Issues fairly minor - any ideas how to fix? Or common denominator on why they are glitching? Not had this trouble with a new machine before Link to comment Share on other sites More sharing options...
PeteMorris Posted July 6, 2015 Share Posted July 6, 2015 Ok thanks Pete This laptop is only a couple of months old - don't really want to reset it already! Issues are: 1. Intermitently can't copy and paste 2. Intermittent Firefox crashes 3. Silverlight issues Issues fairly minor - any ideas how to fix? Or common denominator on why they are glitching? Not had this trouble with a new machine before I recently had 'issues'...Not the same as you describe, but the computer was running very slowly...and I mean snails pace....Like 2 mins to load a single web page....Some things wouldn't work...It intermittently did random things....I tried pretty much everything to rid it of the problems. Nothing worked. So I wiped the lot....Reinstalled all the operating system...reloaded all my software....it took best part of an entire weekend, what with all the microsoft updates etc. But it worked....It's running really quickly now...No problems at all. I would suggest you've got some kind of malware/virus on there, which is causing your issues. Even if you can't find them. Also, the company you contacted are definitely NOT Microsoft....They're a scam outfit, who will basically sabotage your computer, and hold you to ransom to allegedly 'fix' it. They even do this to people who don't have any issues at all...It's a complete scam....Also...remove that teamviewer software they got you to install....The program itself is ok, but it's possible using that they've introduced something nasty onto your computer. My advice (for what it's worth)....Wipe everything and do a clean install....if you've not been running it too long there won't be too much to lose on a new install.... Link to comment Share on other sites More sharing options...
Solomon1 Posted July 6, 2015 Share Posted July 6, 2015 My advice (for what it's worth)....Wipe everything and do a clean install....if you've not been running it too long there won't be too much to lose on a new install.... Ok thanks How do I reinstall Mcafee etc - computer will initially be unprotected? Link to comment Share on other sites More sharing options...
PeteMorris Posted July 7, 2015 Share Posted July 7, 2015 Ok thanks How do I reinstall Mcafee etc - computer will initially be unprotected? I wouldn't worry too much about being not protected for a short while, when you reinstall the software. In regards to McAfee...Is that software bundled with the laptop operating system? If it is, just simply run it... If it's something you've bought since, then just simply reinstall that too (even if you have to download it on line). You can always run it, as soon as it's active, but it's unlikely you'll pick up a virus in that short time (unless you visit some seriously dodgy websites before you're protected again) I personally hate McAfee...I wouldn't touch it with a the proverbial bargepole...But that's just me. Link to comment Share on other sites More sharing options...
Cyclone Posted July 7, 2015 Share Posted July 7, 2015 Not tried a System restore yet.... This guy from micro pc did show all the errors on the system - it's those I need to deal with! What do you mean by make an image? Since it's a scam, why do you believe what he 'showed' you? Link to comment Share on other sites More sharing options...
PeteMorris Posted July 7, 2015 Share Posted July 7, 2015 Since it's a scam, why do you believe what he 'showed' you? Because at the time, he wasn't aware it was a scam...These people who do this are very convincing and prey on people not being fully computer literate. There are millions of people who use computers who only know how to turn it on, and do what they need to do, and the inner complexities of it, are a bit of a mystery. I'm not saying Solomon1 is in that category, but plenty of people are. I think he's now been convinced it was/is a scam. Link to comment Share on other sites More sharing options...
alchemist Posted July 7, 2015 Share Posted July 7, 2015 Solomon1, the best thing to do is flatten it and start again. You can spend days fixing each individual error in the registry, but frankly that way lies misery. Just put in the recovery disk and start again. Sadly its a lesson learnt For what its worth I use Avast, but I know some people dont like it and thats fair enough Link to comment Share on other sites More sharing options...
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