spilldig Posted September 24, 2015 Share Posted September 24, 2015 I wonder if anyone knows the legality, or not of what has happened to me with EE ? It,s not much money I have lost in this case, five or ten pounds but for all they know it could have been a hundred pounds. When I was with Orange on pay as you go I built up points towards a new phone. I put £10 of credit on it which I used when it got took over by EE, and when it got to about £5 I decided I liked my old phone better so I used that instead. I used it again last week after about 4 months and the card had been wiped clean. I went down to the EE shop where they told me that if you don't use the phone for three months they wipe the credit off. I had no contract and they never said anything to me about the 3 month cut off. Now to me that seems wrong, but, is it illegal. Link to comment Share on other sites More sharing options...
andyofborg Posted September 24, 2015 Share Posted September 24, 2015 it will be in the terms and conditions Link to comment Share on other sites More sharing options...
cgksheff Posted September 24, 2015 Share Posted September 24, 2015 Standard practice with most providers. You can also lose the number after a period of payg inactivity. Link to comment Share on other sites More sharing options...
spilldig Posted September 24, 2015 Author Share Posted September 24, 2015 I supposed it must be somewhere in terms and conditions. I can't really see a situation that they would not have covered but it does seem underhand to me. Many thanks for the replies. Link to comment Share on other sites More sharing options...
LeMaquis Posted September 24, 2015 Share Posted September 24, 2015 I supposed it must be somewhere in terms and conditions. I can't really see a situation that they would not have covered but it does seem underhand to me. Many thanks for the replies. The same happened to me a few years ago. I bought a new phone and they gave me a sim card with £10 credit. After about a year I decided to use it but it had expired. I complained but there was nothing I could do. Link to comment Share on other sites More sharing options...
spilldig Posted September 25, 2015 Author Share Posted September 25, 2015 Yes, but what I wondered about was what the old Orange terms and conditions said ? If they had the same 3 months rule then in a way it wouldn't be so bad, but if EE took over and then altered things after you had put the credit on under another system then I wouldn't be sure if they could legally do that, though as I say I would be amazed if they have slipped up. Link to comment Share on other sites More sharing options...
PeteMorris Posted September 25, 2015 Share Posted September 25, 2015 I was always under the impression with PAYG that there 'was' an expiry date where the credit had to be used within a certain period. In the very early days of mobile phones you could top up and it would stay there forever, but they got wise to this and then required a topup after so long, or at least within a set period. It's pretty standard practice these days...In fact I'd be really surprised at any phone tariff that had everlasting credit that's available now. Link to comment Share on other sites More sharing options...
buddysbuddy Posted September 25, 2015 Share Posted September 25, 2015 I was always under the impression with PAYG that there 'was' an expiry date where the credit had to be used within a certain period. In the very early days of mobile phones you could top up and it would stay there forever, but they got wise to this and then required a topup after so long, or at least within a set period. It's pretty standard practice these days...In fact I'd be really surprised at any phone tariff that had everlasting credit that's available now. I am with 3 payg. my credit does not expire. have a look on the 3 site. Link to comment Share on other sites More sharing options...
PeteMorris Posted September 25, 2015 Share Posted September 25, 2015 I am with 3 payg. my credit does not expire. have a look on the 3 site. Well I did say I'd be surprised...I'll take your word for it... Link to comment Share on other sites More sharing options...
kay1 Posted September 25, 2015 Share Posted September 25, 2015 Always been the same with PAYG (Orange now EE) if you do not call,text or top up in a 3 month period credit is wiped off. It is in their terms and conditions Link to comment Share on other sites More sharing options...
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