hauxwell Posted February 4, 2016 Author Share Posted February 4, 2016 I'd rather eat my own earwax than buy anything from SCS ever again I certainly will never buy anything from them again not after the experience I have had. Link to comment Share on other sites More sharing options...
mmitchell Posted February 4, 2016 Share Posted February 4, 2016 I bought a sofa and 2 chairs from SCS just over 2 years ago and already it is falling to pieces. I also took out a certificate of insurance but when I tried to put in a claim I was told it was due to wear and tear. Living on my own I was amazed when they said the insurance does not cover my claim. The man who was sent to look at my furniture was definitely on the side of the insurance company. The extended warranty is worth nothing, when I purchased my furniture from SCS at Gateshead Metro Centre the sales man said it covers everything. Your do not get to see the small writing on your certificate until your furniture is delivered. I will put this down to a costly experience. I'm not sure if I'm allowed to post certain information public, so I've pm'd you with what could be some useful information as regards in getting you're issue resolved. Link to comment Share on other sites More sharing options...
iansheff Posted February 4, 2016 Share Posted February 4, 2016 These extended warranties are just ways to make more money from the customers. I like how they put three year warranty when in fact all they are offering is a two year warranty, the first year is always with the product anyway. Link to comment Share on other sites More sharing options...
Eckythyump Posted February 5, 2016 Share Posted February 5, 2016 The 3 seater setee that we bought from SCS can be dangerous if yo drop down on it as it came in 3 sections, there are metal frames running front to rear where each section is joined, unless you drop down onto the setee perfectly un the centre of a section you really do jar yourself on the frames. When I say drop down I mean as most people do when sitting down on an easy chair or setee. Link to comment Share on other sites More sharing options...
Furnicher Posted February 7, 2016 Share Posted February 7, 2016 Absolutely terrible quality and service People learn from this and don't buy anything from them. Link to comment Share on other sites More sharing options...
pattricia Posted February 7, 2016 Share Posted February 7, 2016 Contact Trading Standards. Have you still got the receipt ? Link to comment Share on other sites More sharing options...
mmitchell Posted February 7, 2016 Share Posted February 7, 2016 Contact Trading Standards. Have you still got the receipt ? Hopefully they are getting somewhere without the help of trading standards. :D Link to comment Share on other sites More sharing options...
pattricia Posted February 7, 2016 Share Posted February 7, 2016 Hopefully they are getting somewhere without the help of trading standards. :D I'm glad about that ! Link to comment Share on other sites More sharing options...
hauxwell Posted February 10, 2016 Author Share Posted February 10, 2016 Contact Trading Standards. Have you still got the receipt ?[/QUO pattricia, I have had a word with trading standards and they advised me to contact The Furniture Ombudsman, I did not know such a thing existed. It seems there is an Ombudsman for everything. SCS are not a member of the Furniture Ombudsman Organisation, not sure if that is the correct term, so I would have to pay The Furniture Ombudsman £125 to do a report on my furniture, but the onus would still be on me to take the report to SCS if it was in my favour. So I am not going to bother with that. Link to comment Share on other sites More sharing options...
Love2print Posted February 10, 2016 Share Posted February 10, 2016 The onus is on you anyway after the first 6 months of purchase. You could get a report from a furniture repairer but they are likely to also charge. However if the report is in your favour then you can claim back the cost of the report from SCS. Link to comment Share on other sites More sharing options...
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