Sofa from scs falling to pieces

[hauxwell]

The onus is on you anyway after the first 6 months of purchase. You could get a report from a furniture repairer but they are likely to also charge. However if the report is in your favour then you can claim back the cost of the report from SCS.

 

I just thought with The Furniture Ombudsman would send the report to SCS and then deal with any correspondence, but you are right about getting a furniture repairer for a report and I think they may be cheaper than the Ombudsman.

 

However I think if SCS had been a member of the furniture ombudsman's organisation I am sure they said the charge is not as much as I was quoted.

[nikita]

Go into the shop where you bought it on a busy day ,make a fuss talk loud and talk to other customers about your hassle,They might sit up and take notice then.

[L00b]

As it happens, I'm waiting for the IKEA assessor to visit, and then to see how they are going to handle our own complaint (new settee less than 2 years ago, moderate family use since that time, cover material fraying and thinning in only one single seating area - looks clearly like defective cover material to me).

Well, the IKEA assessor came last week, agreed orally that the material appears to have worn prematurely. And we have today received IKEA's follow-up letter, in which they have put the premature wear down to 'normal wear and tear'.

 

I hope for their sake, that their legal team is better than their customer service team. Letter of claim will be in the morning's post, with final letter before action ready to follow same time next week

[Love2print]

Go into the shop where you bought it on a busy day ,make a fuss talk loud and talk to other customers about your hassle,They might sit up and take notice then.

 

Or get security to escort you off the premises.

 

Good luck L00b I've read before on other forums that Ikea are know for making it hard to claim under their warranty.