Yorkshire bank very poor service

[maggidee]

after at least 5 attempts through a call centre in scotland to speak to my local bank and the phone just rang for at least 10 mins nobody answered it when they tried to put me through , i went in last week and spoke to them about it ,they said we will ring you next tues.. 11 oct morning with a query about a account, waited all day and guess what no one rang,tried to ring them again but no answer. good job it was nothing serious that needed a answer that day. i want to close a account that is not getting any interest,abit like there service and put it in a building society isa possibly but cant decide on the right one any advice welcome

[999tigger]

You do right. Remember a lot of what used to be building socieies are now banks.

 

You can switch in 7 days.

 

The bank/bs you are switching to takes care of everything.

 

Heres MS expert list of best bank accounts.

http://www.moneysavingexpert.com/banking/compare-best-bank-accounts

 

Note a lot of BS are actually banks these days so check they are still a BS.

http://www.buildingsociety.com/current.shtml

 

Nationwide is the biggest. If you find someone who you know who already has a NW account and they recommend you, then you get £100 each.

 

Best bank account for customer service is First Direct Bank, but you need to be earning min amounts.

[maggidee]

thanks999tigger for your help

[Kylelindon99]

I think poor service is a common trait these days when dealing with any call center based service

[Dardandec]

Why do you need to close the account anyway? I'd have just withdrawn any funds and left it dormant.