mbarret Posted October 31, 2016 Share Posted October 31, 2016 My Son recently took his car for a mot at a local ( local to him ) garage, it failed on several items. He is a new driver and lives some 30 odd miles away, he phoned me up in a panic, he thought his car was scrap. I asked him to calm down and read out the mot failure to me, i told him not to worry, and to send me a photo of the failure certificate. After reading the failure notice i assured him that it was not the end of the world and i will fix it. Ok , so it failed on ( for the mechanics ) on bottom ball joints , both sides ( rubbers perished so as not to prevent the ingress of dirt. Anti roll bar link arms, both sides , same reason, rubbers split/ perished. A number plate bulb out, and also a tyre. THIS IS MY PROBLEM ........... On the failure certificate, the examiner scribbled down the side what each item would cost to put right, £130 here , £80 here etc. The total quote was £575. ALSO AFTER PRINTING THE FAILURE, HE COMPLETELY SCRUBBED OUT ONE ITEM AND SAID IT WAS NOT NEEDED. I bought the parts and repaired the car, he had new tyre fitted. HE FAILED IT ON THE ITEM HE SCRUBBED OUT. I opted to have them fix it, being estranged from my son, at an additional cost of £138. I know i cant apply for a VT17 , as work has been done on the vehicle since its origional failure, but is there any avenue for complaint. Its my opinion that if the examiner crossed it out, it did not need attention. The car has now passed its mot, at a total cost of £247 , considerably less than the origional quote. Sensible replies would be much appreciated. Link to comment Share on other sites More sharing options...
Santo Posted October 31, 2016 Share Posted October 31, 2016 My Son recently took his car for a mot at a local ( local to him ) garage, it failed on several items. He is a new driver and lives some 30 odd miles away, he phoned me up in a panic, he thought his car was scrap. I asked him to calm down and read out the mot failure to me, i told him not to worry, and to send me a photo of the failure certificate. After reading the failure notice i assured him that it was not the end of the world and i will fix it. Ok , so it failed on ( for the mechanics ) on bottom ball joints , both sides ( rubbers perished so as not to prevent the ingress of dirt. Anti roll bar link arms, both sides , same reason, rubbers split/ perished. A number plate bulb out, and also a tyre. THIS IS MY PROBLEM ........... On the failure certificate, the examiner scribbled down the side what each item would cost to put right, £130 here , £80 here etc. The total quote was £575. ALSO AFTER PRINTING THE FAILURE, HE COMPLETELY SCRUBBED OUT ONE ITEM AND SAID IT WAS NOT NEEDED. I bought the parts and repaired the car, he had new tyre fitted. HE FAILED IT ON THE ITEM HE SCRUBBED OUT. I opted to have them fix it, being estranged from my son, at an additional cost of £138. I know i cant apply for a VT17 , as work has been done on the vehicle since its origional failure, but is there any avenue for complaint. Its my opinion that if the examiner crossed it out, it did not need attention. The car has now passed its mot, at a total cost of £247 , considerably less than the origional quote. Sensible replies would be much appreciated. Complain to the garage directly stating your case. If he refuses to refund you there will no-doubt be an ombudsman or relevant authority to go to. But complain to the garage directly before escalating because that's what the ombudsman or whatever it is will tell you to do anyway. Link to comment Share on other sites More sharing options...
mbarret Posted October 31, 2016 Author Share Posted October 31, 2016 I have, via their online comms, the phoned my son and said to him that i had complained, but as yet, i have had no comms from them. Link to comment Share on other sites More sharing options...
cgksheff Posted October 31, 2016 Share Posted October 31, 2016 I would suggest that you are too late. You should have sorted it out before paying for the work to be done. They can easily say that they were just crossing out the item as something that they would knock off the bill. Not that they were saying that the work wasn't needed. Link to comment Share on other sites More sharing options...
mbarret Posted October 31, 2016 Author Share Posted October 31, 2016 Thats my problem exactly,i repaired everything that was clearly noted. On re-test , it only failed on the item that he scribbled out , i am not after compensation, i just wonder how many other people this happens to, and if its worth reorting to the M.O.T , or vosa, whatever they are called. Link to comment Share on other sites More sharing options...
TaxiBaz Posted October 31, 2016 Share Posted October 31, 2016 What was it that it failed on. Crossed out item. Didn't it say on the retest paperwork ? Link to comment Share on other sites More sharing options...
cgksheff Posted October 31, 2016 Share Posted October 31, 2016 (edited) Scribbling cannot contradict the printed certificate. Like I said, they can just say that scribbling was to indicate that if they did the work, they would not need to charge for fixing that item. You failed to fix the scribbled-out failure. Stick your image of the scribbled on certificate online. Edited October 31, 2016 by cgksheff Link to comment Share on other sites More sharing options...
El Cid Posted October 31, 2016 Share Posted October 31, 2016 What was it that it failed on. Crossed out item. Didn't it say on the retest paperwork ? Surely the correct way for the MOT tester would be to have it as a advisory? ---------- Post added 31-10-2016 at 21:51 ---------- They are printed, was it printed? Link to comment Share on other sites More sharing options...
TaxiBaz Posted October 31, 2016 Share Posted October 31, 2016 Last time I got an advisory, it was printed on the paperwork ! Link to comment Share on other sites More sharing options...
Dardandec Posted October 31, 2016 Share Posted October 31, 2016 Its also all online, passes, fails and advisories. http://www.gov.uk/check-mot-history Link to comment Share on other sites More sharing options...
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