Missed appointments in the NHS

[Obelix]

Recordings can be used in some tribunals, but in others, they can't.

 

Not that my points about recordings are soley about tribunals or courts.

 

They could be be useful, for example, if played to a manager in the situation where an operator has said something untrue over the phone, and, has denied saying it (either intentionally, or, because they have genuinely mis-remembered what they said).

 

An objective recording sorts out the truth in that scenario, whereas, if the operator refused consent during the recording, it would be, technically, illegal to play it to the manager.

 

The manager isn't a third party as its the same organisation.

 

Now since I know you will be perfectly capable of sticking your fingers in ears for 17 pages of this nonsense, I'll refer you to the RIPA 2000 and leave it at that.

[onewheeldave]

The manager isn't a third party as its the same organisation.

Doesn't matter. It's fine to record a conversation without consent, but not OK to play it to a third party (as it, another human being).

....I'll refer you to the RIPA 2000 and leave it at that.

 

Give me a link, or, post a quote to the relevant section and I'll happily look at it.

[Obelix]

Doesn't matter. It's fine to record a conversation without consent, but not OK to play it to a third party (as it, another human being).

 

 

Give me a link, or, post a quote to the relevant section and I'll happily look at it.

 

I've given you the name of the Act.

[onewheeldave]

I've given you the name of the Act.

 

I did notice that

 

if you-

 

 

Give me a link, or, post a quote to the relevant section and I'll happily look at it.

 

but we both know you won't, as there is nothing relevant in there to the issue under discussion.

[Obelix]

I refer you to the answers given in post #31

[YASMINEC9]

If i am notwell always cancel well before so someone else can take it.

What a waste of money,time,resources.

People who need an appointment then have to wait longer due to this issue.

[Lex Luthor]

The hospital phoned a few weeks ago, asking if we would mind changing our appointment time and date to one which was better for them. We obliged. Then we get a text telling us that our child should attend on the date the hospital cancelled, with the usual 'a missed appointment costs the NHS £160' etc. I then had to phone them to remind them that we had come earlier at their request. In my experience this sort of thing is pretty typical.

[Michael_W]

The hospital phoned a few weeks ago, asking if we would mind changing our appointment time and date to one which was better for them. We obliged. Then we get a text telling us that our child should attend on the date the hospital cancelled, with the usual 'a missed appointment costs the NHS £160' etc. I then had to phone them to remind them that we had come earlier at their request. In my experience this sort of thing is pretty typical.

 

Shhhhhh now that won't fit in with the rant

I have good, bad and indifferent experiences with the NHS, it is typical of all public services (and businesses in general) and should not be beyond criticism, they have organisational issues like everyone else, any IT related appointment system is prone to human error .......... Garbage in Garbage Out, that is all I will say on the matter !

Edited April 25, 2017 by Michael_W

[Puggie]

In the Star today:

 

There were over 100,000 missed appointments at Sheffield NHS Foundation Trust during 2016/2017

 

http://www.thestar.co.uk/news/thousands-of-missed-hospital-appointments-is-costing-nhs-in-sheffield-millions-1-8591300

[El Cid]

In the Star today:

 

There were over 100,000 missed appointments at Sheffield NHS Foundation Trust during 2016/2017

 

http://www.thestar.co.uk/news/thousands-of-missed-hospital-appointments-is-costing-nhs-in-sheffield-millions-1-8591300

 

The last time I went to see my GP I was waiting 45 minutes, perhaps that was a day when everyone turned up? So missed appointment don't cost the NHS anything, they are factored into the waiting time.