Problem with breakdown company

[FM100]

Hi guys,

 

I need some advice i got my car broke down two days ago and by mistake i contacted my previous breakdown company instead of current one.

 

The guy over the phone asked for policy number which i told him that i dont have with me right now, then the guy got my car reg details and my details and arranged recovery without telling me any cost or about my policy.

 

Today i received an invoice from them asking me £98 to pay as my policy was expired in July.

 

I got my call recorded and it clearly tells that it was their fault not to inform me that my policy has expired and there will be a cost for the call out.

 

I rang their debt department and lady told me that she is going to listen that call and will get back to me.

 

Any advice what shall i do next if they still refuse to accept their fault.

 

Thanks

[geared]

Everything will boil down to the exact wording of the call.

 

Copy the recording for safe keeping, maybe also transcribe it too.

Then if you do need to reference it you have something easy to hand.

[FM100]

i saved the copy and i know the exact wording they completely mislead usually as new customer they charge by card or cash upfront but in my case they did not charge anything

Edited November 16, 2017 by FM100

[Chelle-82]

If they don't come back with a satisfactory result for you then tell them you'll pass it over to the ombudsman..

[FM100]

Still waiting for their call

[willman]

Did you realise before or after they did any work that you weren't covered?

[hotrock]

For future use, install a call recorder app on your mobile, i had an issue with a company claiming they said differing info during a call, they certainly got a shock when i played back the recording backing up my case.