RiffRaff Posted November 17, 2017 Share Posted November 17, 2017 A few days ago I arranged for a parcel to be picked up 16/11 and couriered to my address. Paid, got confirmation, and a handy 16-digit reference number. Looked at the tracker yesterday and saw that something had happened at 11.20. Great...it was on the way! But no.... The sender contacted me yesterday evening saying that the parcel hadn't been collected.... Looked on the tracker again, and saw that the parcel had been "delivered to a safe place" at 11.20. Safe place? Back of the van? The depot?! Nope. Managed to contact MyHermes who couldn't give an explanation except the courier would try again the next day. What's the point of a tracker that claims a delivery even before collection?! Link to comment Share on other sites More sharing options...
tinfoilhat Posted November 17, 2017 Share Posted November 17, 2017 Well, its a hermes tracker. Other, more reliable and more tech-savvy couriers are available. Link to comment Share on other sites More sharing options...
SnailyBoy Posted November 17, 2017 Share Posted November 17, 2017 DPD are really good at tracking Link to comment Share on other sites More sharing options...
backwardben Posted November 17, 2017 Share Posted November 17, 2017 DPD are really good at tracking so is the apache indian seen in cowboy films Link to comment Share on other sites More sharing options...
lectrolove Posted November 17, 2017 Share Posted November 17, 2017 My experience with Hermes. I'd been waiting in for a parcel I was expecting when I got a text saying it had been delivered and signed for, when this was clearly untrue. A couple of hours later a complete stranger turned up at the front door with my parcel, he'd found it dumped on his doorstep a couple of streets away. Link to comment Share on other sites More sharing options...
tinfoilhat Posted November 17, 2017 Share Posted November 17, 2017 DPD are really good at tracking They are the best by a mile when it comes to tracking. Link to comment Share on other sites More sharing options...
RiffRaff Posted November 17, 2017 Author Share Posted November 17, 2017 Just had another go at them - they've still not collected the package, and have now suggested it might happen tomorrow. That's a three day span to collect, which begs the question - what's the point of booking it with them in the first place?! Not instilled with confidence - the website tracker still claims that it was "delivered to a safe place", so no change there! Ominously, they've also suggested that the parcel could be taken to one of their many pickup stores....but I thought the whole point was to be collected from an address of your choice! What a crap "service". Link to comment Share on other sites More sharing options...
tinfoilhat Posted November 17, 2017 Share Posted November 17, 2017 Just had another go at them - they've still not collected the package, and have now suggested it might happen tomorrow. That's a three day span to collect, which begs the question - what's the point of booking it with them in the first place?! Not instilled with confidence - the website tracker still claims that it was "delivered to a safe place", so no change there! Ominously, they've also suggested that the parcel could be taken to one of their many pickup stores....but I thought the whole point was to be collected from an address of your choice! What a crap "service". I had a client do that once. They dropped it off at a pickup point (a shop of some description) and it sat there for a week. Take it down the post office or ring a proper courier if I were you. Link to comment Share on other sites More sharing options...
wornout53 Posted November 17, 2017 Share Posted November 17, 2017 My experience with Hermes......the favourite place for delivering a parcel is the blue bin even when I am in. On one occasion the tracker said it had been left in the outhouse.....problem was I didn't have any form of outhouse. Link to comment Share on other sites More sharing options...
RiffRaff Posted November 17, 2017 Author Share Posted November 17, 2017 ...ring a proper courier if I were you. Any recommendations? Apparently I'm not even going to get a refund from Hermes because their records show the parcel was delivered. The mere fact it was never collected - and therefore cannot have been delivered - seems to baffle them... Link to comment Share on other sites More sharing options...
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